Vanessa Tirado

Manager

USPS

Brooklyn

03.1984 - 03.2022

Supervised daily operations and workflow of mail processing activities.
Coordinated staff schedules to ensure optimal coverage and efficiency.
Implemented safety protocols to maintain a secure working environment.
Facilitated communication between departments to streamline processes.
Developed strategies for improving service delivery and customer satisfaction.
Evaluated staff performance and provided constructive feedback regularly.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Trained employees on additional job positions to maintain coverage of roles.
Provided leadership during times of organizational change or crisis situations.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Ensured compliance with all applicable laws, regulations, industry standards.
Recruited and hired qualified candidates to fill open positions.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Analyzed customer feedback data to develop action plans for improving services offered.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Created monthly reports for senior management summarizing operational performance metrics.
Conducted performance evaluations, providing feedback and coaching for team development.
Implemented process improvements, resultingin an increase in operational efficiency.
Coordinated cross-departmental projects to ensure timely and successful completion.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed completed work to verify consistency, quality, and conformance.
Produced thorough, accurate and timely reports of project activities.
Implemented quality control measures to uphold company standards.