Vanessa Nieves
Angier
Summary
Ambitious motivated individual with over 2 year of experiences in customer service and cash flow management. Energetic and optimistic customer service representative with a proven ability to handle fast-paced environments, resolve customer concerns efficiently, and maintain a positive and professional demeanor at all times.
Overview
3
3
years of professional experience
Work History
Cashier
PetSmart Charities
Garner
02.2024 - 10.2024
- Ring up purchases
- Process returns, exchanges, and refunds
- Handle different payment methods
- Greet customers with a friendly attitude
- Answer basic questions about products or services (like grooming, adoption, or training)
- Suggest add-ons or deals at checkout.
- Restock shelves near the front
- Keep the front area clean and organized
Waitress Supervisor
Delicias Restaurant
Angier
08.2021 - 01.2024
- Delegated work to staff, setting priorities and goals.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Handle customer complaints or special requests
- Step in to help during busy times
- Ensure guests are satisfied with their service
Education
High School Diploma -
Harnett Central High School
Angier, NC06-2021
Skills
- Bilingual with a strong comprehension skills, though I am still developing my spoken fluency
- Word
- PowerPoint
- Customer service
- Organizational skills
- Cash register operation
- Time management
- Payment processing
- Customer interaction
- Delegating
Timeline
Cashier
PetSmart Charities
02.2024 - 10.2024
Waitress Supervisor
Delicias Restaurant
08.2021 - 01.2024
High School Diploma -
Harnett Central High School
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