Vanessa Langley
Elm City
Summary
Senior Branch Manager with proven track record in optimizing operations and building strong customer relationships. Expertise in enhancing operational efficiency, leading teams, and driving profitability. Focused on achieving strategic goals and improving team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Branch Manager
Wells Fargo
Rocky Mount
03.2025 - Current
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Scheduled staffing levels according to anticipated demand for services.
- Ensured compliance with banking regulations, policies, procedures, and standards of conduct.
- Analyzed financial data in order to identify trends or areas needing improvement.
- Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty.
- Reviewed monthly reports prepared by branch personnel regarding sales activity, operational performance.
- Provided leadership by setting a positive example for other employees to follow.
- Oversaw the daily activities of branch personnel, ensuring that all tasks were completed on time and accurately.
- Evaluated performance of staff using company-wide review plan.
- Resolved customer requests promptly, providing courteous services to optimize workflow.
- Managed daily operations of branch, order fulfillment and customer service.
- Monitored financial transactions for accuracy and adherence to regulations.
- Implemented strategies to improve branch efficiency and enhance customer experience.
- Trained staff on customer service standards and operational protocols.
- Led team meetings to discuss goals, priorities, and performance expectations.
- Managed daily operations of branch, ensuring compliance with policies and procedures.
Branch Leader
Truist
Rocky Mount
06.2019 - 03.2025
- Led branch operations to ensure compliance with company policies and regulations.
- Managed staff scheduling and performance evaluations for team development.
- Facilitated training sessions to enhance employee skills and customer service.
- Developed strategies to improve branch efficiency and customer satisfaction.
- Resolved customer inquiries and complaints to maintain positive relationships.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained accurate records of transactions and other relevant information in accordance with company policy.
- Managed daily operational activities such as opening and closing procedures, cash handling, security protocols.
- Promoted products and services to existing customers as well as prospective clients.
- Implemented cost control measures to reduce expenses without sacrificing quality of service.
- Identified opportunities for process improvements within the branch operations.
- Directed and supervised branch operations, ensuring compliance with established policies and procedures.
- Assisted with recruitment processes by screening resumes, scheduling interviews.
- Conducted regular meetings with staff members to review progress on projects and discuss upcoming tasks.
- Provided leadership to all staff members in the branch, including coaching, mentoring and training.
- Ensured customer service standards were met or exceeded through personal engagement with customers.
- Reviewed employee performance evaluations on a regular basis and provided feedback accordingly.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
Assistant Branch Manager
Woodforest National Bank
Garner
04.2018 - 06.2019
- Trained and mentored staff on customer service best practices.
- Supervised daily branch operations and ensured compliance with policies.
- Assisted in developing marketing strategies to promote financial products.
- Coordinated staff schedules to optimize branch efficiency and coverage.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with management to identify areas for process improvement.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Provided bank leadership in absence of branch manager.
- Developed strategy to achieve target sales goals.
Education
Associate in EMT - Emergency Medical Technician
Instituto De Banca & Comercio
Fajardo, PR05-2012
Some College (No Degree) - Journalism
University of The Sacred Heart
Santurce, PRSkills
- Performance evaluation
- Customer relationship management
- Staff training
- Operational efficiency
- Problem solving
- Customer service excellence
- Cash handling
- Process improvement
- Time management
- Communication skills
- Conflict resolution
- Staff development
- Excellent work ethic
- Risk mitigation
- Attention to detail
- Relationship building
- Team player
- Coaching and mentoring
- Goals and performance
- Excellent communication skills
- Decision-making
- Customer service
- Dependable
- Multi-tasking
- Sales expertise
- Federal regulations
- Strategic planning
Certification
- Notary Public
Languages
Spanish
Native/ Bilingual
Accomplishments
- Truist Top Perfomer Banker in 2021
Timeline
Senior Branch Manager
Wells Fargo
03.2025 - Current
Branch Leader
Truist
06.2019 - 03.2025
Assistant Branch Manager
Woodforest National Bank
04.2018 - 06.2019
Associate in EMT - Emergency Medical Technician
Instituto De Banca & Comercio
Some College (No Degree) - Journalism
University of The Sacred Heart
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