Vanessa Hernandez Garcia
Food Lion
Sanford
5
years of professional experience
Result-driven customer service manager with a strong background in team leadership, training and employee mentoring. Knowledgeable in conflict resolution and interpersonal communication. Adept at fostering a positive working environment and supporting team performance. Eager to leverage frontline leadership and people management experience to contribute to HR initiatives and desired outcomes at Wells Fargo.
Work History
Customer Service Manager
5 YearsSupport the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communication with the management team, all associates in the store and throughout the organization.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
High School Diploma
Associate of Arts - General Studies
Associate of Applied Science - Business Administration
Skills
Customer service
Staff education and training
Team building and leadership
Decision-making
Performance management
Conflict resolution
Deadline oriented
Exceptional interpersonal communication
Microsoft outlook
word
and Excel
Positive and constructive feedback
Timeline
Customer Service Manager
Food Lion
10.2021 - CurrentRead More
Lee Early College
High School Diploma
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Central Carolina Community College
Associate of Arts from General Studies
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Central Carolina Community College
Associate of Applied Science from Business Administration
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