Vanessa Acosta
Hotel & Tourism
Garner,NC
Summary
Born and raised in Bogotá - Colombia, experienced and efficient as a Customer Service manager and highly familiar in hotel management and tourism, adding to more than 6 years of experience in these fields working in an International Airport as well, with an adaptable, hardworking, committed and receptive characteristic/work ethic. Able to create and foster positive team relationships resulting in an optimal work environment.
Overview
10
10
years of professional experience
6075
6075
years of post-secondary education
2
2
Certifications
Work History
Food Service Worker
AAFES Exchange
Okinawa, Japan
09.2024 - 05.2025
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Delivered food in military installations with excellent customer service and following food standards.
Babysitter
Babysitting
08.2022 - 04.2025
- Ensuring safety and well-being of children/toddlers.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Bus Monitor
Student Transportation Office
02.2023 - 09.2024
- Ensuring safety and accountability for passengers on the school bus on and off base in a military installation.
- Reduced instances of bullying by actively observing student interactions and intervening when necessary.
- Ensured timely arrival at designated stops by closely following established schedules and routes.
- Secured special seats and restraint devices used by students.
- Provided first aid as needed while on duty, responding quickly to medical emergencies until further assistance arrived.
Translator
Julius Company
01.2021 - 06.2022
- Translation of documents between English and Spanish
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endorsers.
- Enhanced customer support by translating help guides and online support resources.
Airport Manager
BCD Travel
02.2015 - 01.2021
- 24/7 Customer service.
- Case by case troubleshooting for domestic and international travelers.
- Debriefed performance feedback and supervision of employees at 5 different airports simultaneously.
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Enhanced operational efficiency across five airports by debriefing performance feedback and supervising 50+ employees, leading to a 15% improvement in on-time departures.
Education
Clinical Medical Asistant - Minor in NO
Louisiana State University
Shreveport, Louisiana07-2024
Flight Attendant School -
International Aviation Academy
Bogota, Colombia 05.2001 - 11.2021
Technician - Graduated with honors in Hotel Management and tourism
Politécnico GranColombiano
01-2015
High School Studies - Graduated with high honors
Gimnasio San José
Skills
Bilingual in Spanish and English
Multitasking
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Dependable and responsible
Certification
Adult/Child/Infant CPR, AED, AMERICAN LIFE & HEALTH FOUNDATION, 07/01/24
Timeline
Food Service Worker
AAFES Exchange
09.2024 - 05.2025
Bus Monitor
Student Transportation Office
02.2023 - 09.2024
Babysitter
Babysitting
08.2022 - 04.2025
Translator
Julius Company
01.2021 - 06.2022
Airport Manager
BCD Travel
02.2015 - 01.2021
Flight Attendant School -
International Aviation Academy
05.2001 - 11.2021
Clinical Medical Asistant - Minor in NO
Louisiana State University
Technician - Graduated with honors in Hotel Management and tourism
Politécnico GranColombiano
High School Studies - Graduated with high honors
Gimnasio San José
Similar Profiles
Anaya AndersonAnaya Anderson
Sales Associate at Aafes AAFES Exchange ServiceSales Associate at Aafes AAFES Exchange Service
Megan HirstMegan Hirst
Store Associate at AAFES ExchangeStore Associate at AAFES Exchange
Richard RamseyRichard Ramsey
Store Manager at AAFES ExchangeStore Manager at AAFES Exchange
Kendra UmanaKendra Umana
Customer Service Representative at AAFES ExchangeCustomer Service Representative at AAFES Exchange
Charles J. IonadiCharles J. Ionadi
Waiter at Restaurant Waiter – La PiazzaWaiter at Restaurant Waiter – La Piazza