Vanesa Cardoza- Rivas
Greensboro
Summary
Administrative professional with strong typing and data entry skills, focused on achieving goals. Expertise in maintaining logs, resolving discrepancies, and managing records to enhance service delivery. Recognized for precision in correspondence, document coordination, and office organization, leading to improved workflow efficiency. Bilingual Administrative Assistant with proven abilities in communication, time management, and office technology, ensuring effective support in diverse environments.
Overview
7
7
years of professional experience
Work History
Clerk/Administrative Assistant
Imperial Dade Paper
Greensboro
03.2022 - 12.2024
- Assisted customers with inquiries and complaints in a professional manner.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered phones promptly, professionally, and courteously in both languages.
- Organized filing system for documents in both English and Spanish.
- Prepared correspondence such as letters, memos, agendas, reports in both languages.
- Greeted visitors and answered inquiries in both English and Spanish.
- Facilitated communication between departments across different regions using multiple languages.
- Managed office supply inventory by ordering necessary items when needed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Cycle Counter
Pratt Industries
Whitsett
04.2020 - 10.2021
- Prepared detailed reports summarizing results from completed cycle counts.
- Provided feedback on issues related to inventory accuracy and control measures.
- Audited warehouse personnel performance to ensure compliance with established procedures for cycle counts.
- Analyzed historical data trends to identify areas where improvements can be made in the cyclical counting process.
- Identified potential problems or errors that could lead to incorrect counts or inaccurate data.
- Assisted in the development and implementation of new processes for cycle counting.
- Investigated discrepancies between physical inventories and computer records.
- Monitored stock levels through regular inspections of shelves, racks, bins.
- Collected and disposed of damaged or out of date products in line with established procedures.
- Participated in periodic inventory audits, providing accurate count data for audit purposes.
- Coordinated with sales and warehouse teams to adjust counts based on sales or returns.
Sales Associate
Boost Mobile Store
Greensboro
08.2017 - 01.2020
- Restocked shelves as needed to ensure sufficient inventory levels.
- Created detailed reports on weekly sales performance results for management review.
- Conducted sales presentations in both languages.
- Assisted with the translation of promotional materials into Spanish.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Analyzed customer feedback to inform product design decisions.
- Provided customer service in Spanish and English to customers, including answering questions and resolving complaints.
- Developed marketing plans to target bilingual markets.
Education
High School Diploma -
Eastern Guilford High School
Gibsonville, NC07-2018
Skills
- Bilingual communication
- Customer service
- Problem solving
- Data entry
- File maintenance
- Verbal and writing communication
- Sales expertise
- Administrative tasks
- Decision-making
- Microsoft office
- Office organization
- Inventory management
- Team collaboration
Languages
Spanish
Professional
Timeline
Clerk/Administrative Assistant
Imperial Dade Paper
03.2022 - 12.2024
Cycle Counter
Pratt Industries
04.2020 - 10.2021
Sales Associate
Boost Mobile Store
08.2017 - 01.2020
High School Diploma -
Eastern Guilford High School
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