Valvetta Diggs
Charlotte
Summary
Proficient cook delivering exceptional customer service and ensuring dietary compliance. Adept at managing inventory and adhering to food safety standards, ready to enhance dining experiences in a fast-paced environment. Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths. Motivated professional with several years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Cook
Staybridge Suites Hotel
Charlotte
08.2025 - Current
- Prepared and cooked a variety of dishes for hotel guests.
- Ensured cleanliness and organization of kitchen and work areas to support efficient food preparation.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Followed food safety guidelines to ensure high-quality meal preparation.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Used standardized recipes and other instructions to prepare food.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Monitored temperatures of prepared food and cold-storage areas to uphold food safety standards.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Customer servic/Cashier Assistant
Compass Group USA
Charlotte
01.2019 - Current
- Assisted customers with inquiries and product selections.
- Processed transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions accurately.
- Resolved customer complaints effectively, ensuring satisfaction and fostering loyalty.
- Stocked merchandise and arranged displays for visibility.
- Checked out customers efficiently while ensuring accurate scanning of all items, enhancing checkout experience.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Organized shelves and displays to optimize visibility and accessibility of merchandise.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Counted and balanced cashier drawers.
Dietary Server/Tray Packer
Sodexo USA
Charlotte
10.2016 - 01.2019
- Delivered meals to residents in a timely and courteous manner.
- Addressed resident questions and concerns, enhancing overall customer service experience.
- Participated in training new staff on service protocols and procedures.
- Served meals to residents, following dietary restrictions as needed.
- Responded promptly to resident complaints or concerns about quality of food or service.
- Assessed customer satisfaction with meals and took immediate action to resolve any issues.
- Maintained up-to-date knowledge of menu items and dietary requirements to ensure accurate meal delivery.
Dietary Aide
Brookdale Assisted Living
Charlotte
07.2014 - 01.2016
- Prepared and served meals to residents following dietary guidelines.
- Provided exceptional customer service to enhance dining experiences for residents.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Followed dietary procedures in accordance with established policies.
- Promoted a positive atmosphere by treating patients and team members with dignity.
- Engaged with residents to create positive and enriching dining experiences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Supported patients with special needs during mealtime, ensuring comfort and dignity.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
Customer Service Representative
PLS Check Cashing
Charlotte
02.2013 - 07.2014
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Processed customer transactions accurately and efficiently at the service counter.
- Assisted customers with check cashing and financial service inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Fostered positive customer relationships through friendly and engaging interactions.
- Recorded transactions and client interactions daily, ensuring accuracy and compliance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Cosmetology License - Cosmetology
Regina Beauty College
Charlotte, NCHigh School Diploma -
West Charlotte
Charlotte, NCSkills
- Culinary skills
- Food safety standards
- Recipe presentation
- Kitchen organization
- Efficient time management
- Client relations and service
- Financial transactions
Timeline
Cook
Staybridge Suites Hotel
08.2025 - Current
Customer servic/Cashier Assistant
Compass Group USA
01.2019 - Current
Dietary Server/Tray Packer
Sodexo USA
10.2016 - 01.2019
Dietary Aide
Brookdale Assisted Living
07.2014 - 01.2016
Customer Service Representative
PLS Check Cashing
02.2013 - 07.2014
Cosmetology License - Cosmetology
Regina Beauty College
High School Diploma -
West Charlotte