Summary
Overview
Work History
Education
Skills
Timeline
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Valetta Richardson

Charlotte

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Fraud Detection Specialist

Wells Fargo
11.2022 - Current
  • Evaluated new technologies for potential adoption in enhancing the company''s existing fraud detection capabilities.
  • Conducted thorough investigations on suspected fraudulent activities, leading to successful resolution of cases.
  • Assisted in the design and implementation of customized fraud detection solutions for clients based on their unique needs or risk profiles.
  • Improved customer satisfaction through timely communication and resolution of fraud-related concerns.
  • Participated in regular reviews of company-wide anti-fraud measures, ensuring ongoing adherence to industry standards and best practices.
  • Stayed up-to-date with emerging trends in financial crimes by attending professional development courses and workshops regularly.
  • Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.

Sales Associate

Social Status
05.2021 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

Retention Specialist

Spectrum Charter
05.2020 - 07.2022
  • Delivered fast friendly and knowledgeable service for routine questions and service complaints
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Also consulted with customers to resolve service and billing issues.

Marketing Specialist

GMR Marketing - Global Headquarters
04.2019 - 05.2022
  • Implemented initiatives to increase brand awareness and engagement with target audience
  • Presented competitive analysis and industry trends to drive decision making
  • Collaborated creatively to develop brand content, enhancing identity and engaging audience.

Cashier

Rue21
01.2017 - 03.2019
  • Collected payments and provided accurate change
  • Accepted cash and credit card payments, issued receipts
  • While also completing daily recovery tasks to keep areas clean and neat for maximum productivity
  • I helped customers find specific products, and answered questions and offered product advice.

Sales Associate

Journeys Shoes
01.2017 - 03.2019
  • Built and maintained relationships with peers and upper management to drive team success
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Also sold various products by explaining unique features and educating customers on proper application or usage.

Education

Some College (No Degree) -

Keystone College
La Plume, PA

High School Diploma -

Dillon High School
Dillon, SC
05.2010

Skills

  • Decision Making
  • Networking and partnership Development
  • Pricing structure Knowledge
  • Market research expertise
  • Expert in (Software)
  • Customer demographics Understanding
  • Sales Strategy familiarity
  • Relationship building
  • Call Center Operations
  • Customer service
  • Data Analysis
  • Proficient in [Software]
  • Financial Forensics
  • Anti-Fraud Systems

Timeline

Fraud Detection Specialist

Wells Fargo
11.2022 - Current

Sales Associate

Social Status
05.2021 - 09.2023

Retention Specialist

Spectrum Charter
05.2020 - 07.2022

Marketing Specialist

GMR Marketing - Global Headquarters
04.2019 - 05.2022

Cashier

Rue21
01.2017 - 03.2019

Sales Associate

Journeys Shoes
01.2017 - 03.2019

Some College (No Degree) -

Keystone College

High School Diploma -

Dillon High School

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Valetta Richardson