Valetta Richardson
Charlotte
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Fraud Detection Specialist
Wells Fargo
11.2022 - Current
- Evaluated new technologies for potential adoption in enhancing the company''s existing fraud detection capabilities.
- Conducted thorough investigations on suspected fraudulent activities, leading to successful resolution of cases.
- Assisted in the design and implementation of customized fraud detection solutions for clients based on their unique needs or risk profiles.
- Improved customer satisfaction through timely communication and resolution of fraud-related concerns.
- Participated in regular reviews of company-wide anti-fraud measures, ensuring ongoing adherence to industry standards and best practices.
- Stayed up-to-date with emerging trends in financial crimes by attending professional development courses and workshops regularly.
- Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.
Sales Associate
Social Status
05.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Retention Specialist
Spectrum Charter
05.2020 - 07.2022
- Delivered fast friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Documented customer correspondence in CRM to track requests, problems and solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Also consulted with customers to resolve service and billing issues.
Marketing Specialist
GMR Marketing - Global Headquarters
04.2019 - 05.2022
- Implemented initiatives to increase brand awareness and engagement with target audience
- Presented competitive analysis and industry trends to drive decision making
- Collaborated creatively to develop brand content, enhancing identity and engaging audience.
Cashier
Rue21
01.2017 - 03.2019
- Collected payments and provided accurate change
- Accepted cash and credit card payments, issued receipts
- While also completing daily recovery tasks to keep areas clean and neat for maximum productivity
- I helped customers find specific products, and answered questions and offered product advice.
Sales Associate
Journeys Shoes
01.2017 - 03.2019
- Built and maintained relationships with peers and upper management to drive team success
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Also sold various products by explaining unique features and educating customers on proper application or usage.
Education
Some College (No Degree) -
Keystone College
La Plume, PAHigh School Diploma -
Dillon High School
Dillon, SC05.2010
Skills
- Decision Making
- Networking and partnership Development
- Pricing structure Knowledge
- Market research expertise
- Expert in (Software)
- Customer demographics Understanding
- Sales Strategy familiarity
- Relationship building
- Call Center Operations
- Customer service
- Data Analysis
- Proficient in [Software]
- Financial Forensics
- Anti-Fraud Systems
Timeline
Fraud Detection Specialist
Wells Fargo
11.2022 - Current
Sales Associate
Social Status
05.2021 - 09.2023
Retention Specialist
Spectrum Charter
05.2020 - 07.2022
Marketing Specialist
GMR Marketing - Global Headquarters
04.2019 - 05.2022
Cashier
Rue21
01.2017 - 03.2019
Sales Associate
Journeys Shoes
01.2017 - 03.2019
Some College (No Degree) -
Keystone College
High School Diploma -
Dillon High School
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