Valerie J. Lewis
Rocky Mount,NC
Summary
Dynamic patient access and reimbursement professional with extensive experience at UNC Health Nash Hospital. Proven track record in registration management and customer service, ensuring seamless patient experiences. Demonstrated leadership in departmental coordination and expertise in EMR systems, resulting in enhanced operational efficiency. Proficient in insurance verification and billing, with a strong commitment to HIPAA compliance and exceptional service delivery.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Patient Access Rep Registration
UNC Health Nash Hospital
08.2002 - Current
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Collaborated with other departments to ensure quality customer service was delivered.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Verified demographics and insurance information to register patients in computer system.
Delicatessen Department
Walmart Super Center
06.2021 - 04.2022
- Duties are as followed: slicing deli meats customers
- Cooking and serving hot food to customers
- Keeping area clean and sanitized at all times according to Echolab
- Doing Inventory and stocking of inventory
- Marinating excellent customer service
Reimbursement Specialist
UUG Formerly/ Chesapeake Urology Associates
04.1996 - 03.2022
- Payment posting via primary and secondary insurance companies
- Daily reconciliation of cash management
- Broad knowledge and experience with all Maryland and national insurance companies
- Explanation of Benefits, FR19
- Excellent customer service skills
- Front Desk Patient Check-in
- Appointment Scheduling
- Electronic Medical Records
- All Scripts, Citrix Software
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
Radiology Account Clerk
Northwest Hospital Center
08.2001 - 03.2020
- Patient Scheduling
- HIPPA Compliant transfer of patient data to electronic file
- Assist Radiologists with reporting, scanning and electronic medical records
- Proficient use of Cerner System
- Reason for leaving, furlough due to Covid Pandemic
Physician Services
Northwest Hospital Center
09.1987 - 08.2000
- Physician Paging Systems Administrator
- Teleconferencing and Physician Answering Service
Education
Certified Billing and Coding Specialist -
NHA
Norcross, GA01.2018
Diploma - General Studies
Northwestern Senior High School
Baltimore, MD06.1981
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Team leadership
- Multitasking and organization
- Friendly and outgoing
- Payment processing
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Customer service
- Insurance verification
- Insurance billing
- Verbal and written communication
- Money handling
- Records maintenance
- Conflict resolution
- Financial procedures adherence
- EMR
- Medical coding
- Health insurance knowledge
- Electronic health records
- Registration and admissions
- Medical billing
Community Service
- Our Lady of Victory Church
- ZERO Prostate Cancer Challenge
- Great Prostate Cancer Challenge
References
- Sanford Siegel MD, CEO of UUG, 443-831-8022, 24 years
- Ms. Keisha Gregory, Team Lead: payment posting, 410-258-8291, 6 years
- Ms. Angela McCarty, Account Receivable for UUG, 410-967-4654, 15 years
- Ms. Diane Gray, Personal reference, 20+ years
- Mr. Albert Sydnor, Personal reference, 443-802-2951, 20+ years
Hobbies and Interests
- Fishing
- Reading
- Family
Activities
- Certified Billing and Coding Specialist, National Healthcare Association, Z9X6N5W3
- Medical Technology Course Completion
Certification
Cetified Billing and Coding Specialist
Timeline
Delicatessen Department
Walmart Super Center
06.2021 - 04.2022
Patient Access Rep Registration
UNC Health Nash Hospital
08.2002 - Current
Radiology Account Clerk
Northwest Hospital Center
08.2001 - 03.2020
Reimbursement Specialist
UUG Formerly/ Chesapeake Urology Associates
04.1996 - 03.2022
Physician Services
Northwest Hospital Center
09.1987 - 08.2000
Cetified Billing and Coding Specialist
Certified Billing and Coding Specialist -
NHA
Diploma - General Studies
Northwestern Senior High School
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