Valerie Greene
Smithfield
Summary
Detail-oriented and dependable professional with 6+ years of experience in customer service, dispatch coordination, and data management. Skilled at prioritizing urgent requests, scheduling resources, and resolving issues efficiently to ensure smooth operations. Adept at using technology systems, maintaining accurate records, and collaborating with cross-functional teams to deliver outstanding service.
Overview
9
9
years of professional experience
Work History
Routing Specialist
Wake County Public Schools
01.2023 - Current
- Coordinate daily routes for specialized transportation, serving 3,000+ students with unique travel requirements.
- Use TIMS, Cherwell, and ECATS systems to create accurate, efficient, and safe stops, runs, and routes.
- Collaborate with administrators and operations managers to resolve routing issues quickly and minimize service disruptions.
- Communicate with parents, drivers, and school staff to provide timely updates and resolve concerns.
Data Manager
Pleasant Grove Elementary School
01.2020 - 01.2023
- Maintained accurate student attendance data for 285 students in compliance with NC Attendance and Student Accounting standards.
- Produced and distributed detailed, confidential reports for LEA administrators and the Department of Public Instruction.
- Streamlined data entry and reporting processes, improving timeliness and accuracy.
Customer Service Representative
Wake County Public Schools
01.2017 - 01.2020
- Responded to high-volume inquiries from thousands of stakeholders, delivering accurate information and solutions.
- Documented all incoming calls and service requests to track trends and ensure timely follow-up.
- Promoted a positive service culture, increasing stakeholder satisfaction and building trust with the community.
Education
High School Diploma -
Kinston High School
Kinston, NC06.1994
Skills
- Customer Service & Issue Resolution
- Dispatching & Scheduling Coordination
- Data Entry & Reporting (TIMS, ECATS, Cherwell, MS Office)
- Process Improvement & Problem-Solving
- Strong Communication & Collaboration
- Multi-tasking in High-Volume Environments
Timeline
Routing Specialist
Wake County Public Schools
01.2023 - Current
Data Manager
Pleasant Grove Elementary School
01.2020 - 01.2023
Customer Service Representative
Wake County Public Schools
01.2017 - 01.2020
High School Diploma -
Kinston High School
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