Valerie Bowier
Charlotte
Summary
To obtain employment with a renown and established organization that can utilize all of my acquired skills and proficiencies for the achievement of its core mission.
Human Resources professional with strong expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving impactful results. Adept at handling complex HR tasks with flexible approach to changing organizational needs. Skilled in conflict resolution, policy implementation, and HR software.
Overview
10
10
years of professional experience
Work History
Human Resource Associate
Allina Health
08.2021 - 06.2024
- Assist with the understanding and execution of HR policies & procedures across the organization
- Undertake the initiation of HR cases for proper review and resolution
- Assisted Employees via chat and phone
- Provide resources and direction to employees relative to HR matters
- Assist employees in understanding contract languages and provisions vis-à-vis organization’s policies and procedures
- Respond appropriately to inquiries from employees as they relate to benefits, workplace issues; etc
Claims-Benefits Consultant
AETNA-CVS
09.2019 - 04.2021
- Provide resource and assistance on medical benefits
- Assist in providing information on the processing of medical claims
- Assisting providers with details on dental & medical benefits
- Offering details on medical reviews and directing members and providers to available resources intended to address their areas of inquiry
- Members and providers overall assistance
Patients Account Rep
Professional Service Bureau/Mayo Clinic
01.2018 - 09.2019
- Initiate contact with patients regarding outstanding balances
- Contact insurance companies regarding discrepancies in payments
- Create and expedite insurance claims & medical statements
- Establish & manage payment plan & options for patients
- Respond to patients’ medical billing inquiries & provide resolution
- Execute the processing of delinquent accounts to collections
- Assist in the training of new hires on computerized billing system
- Provide recommendations for inclusion into training curriculum
A4 Advocate
United Health Group
05.2016 - 06.2017
- Manage on-going contract relationships & service delivery to clients for one or more accounts
- Resolve customers’ inquiries and issues on a first call basis, by identifying topic & types related to benefits, claims, eligibility, etc
- Contact healthcare providers on customers’ behalf regarding scheduling or other assistance
- Handle escalated calls & resolving complex customers’ issues promptly
Customer Experience Associate
Comcast Cable
11.2014 - 05.2016
- Handle OTP sales and service inquiries for customers
- Assess customers’ needs and leverage products, features and services
- Direct OTP marketing and sale of Xfinity/Comcast cable suites
- Explain benefits and services of Xfinity products to customers
- Provide unmatched customer service to callers and customers
Disability Representative
Premier Disability Services
01.2014 - 11.2014
- Analyze, approve and authorize assigned claims and determine benefits pertinent to clients’ disability plans
- Facilitate timely payment of claims
- Execute the adjustment of workers compensation, Social Security Disability Income, and other disability offsets
- Provide information to claimants regarding required documentation to process claims, claims status, and payment information
Education
Associate Degree - Health Science
Ultimate Medical Academy
Tampa, FL09.2014
Skills
- Highly experienced and trained healthcare professional and account specialist, with over seven years of work history, and proven proficiency as follows:
- Proficient in medical billing; medical terminology, and patients’ benefits; and knowledge in policies & guidance for execution under the State of Minnesota
- Proficient in Epic, Microsoft Office suite & Windows operating systems (7,10, XP)
- Effective communicator with the ability to multi-task and manage workloads; precisely follow written and oral instructions; adaptable to new skills; and detail-oriented in executing and managing complex projects
Timeline
Human Resource Associate
Allina Health
08.2021 - 06.2024
Claims-Benefits Consultant
AETNA-CVS
09.2019 - 04.2021
Patients Account Rep
Professional Service Bureau/Mayo Clinic
01.2018 - 09.2019
A4 Advocate
United Health Group
05.2016 - 06.2017
Customer Experience Associate
Comcast Cable
11.2014 - 05.2016
Disability Representative
Premier Disability Services
01.2014 - 11.2014
Associate Degree - Health Science
Ultimate Medical Academy
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