Valerie-Anne Tackett
Greensboro
Summary
Professional with experience in direct care and resource coordination, adept at managing appointment scheduling and client interactions. Demonstrated ability to collaborate with healthcare professionals while ensuring compliance with health insurance protocols. Skilled in utilizing electronic health records and managing multi-line phone systems to facilitate effective communication and data entry. Background includes front desk responsibilities, providing support to individuals with mental health conditions and developmental disabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Navigator
Behavioral Health Services North
Plattsburgh
03.2024 - Current
- Assisting clients by connecting to local resources in the community, scheduling appointments, communicating with insurance companies, and coordinating with other outside agencies.
Call Center Representative/Receptionist
BHSN
Plattsburgh
01.2023 - 03.2024
- Front desk reception that worked closely with insurances, scheduling appointments, and routing calls to the appropriate individuals.
Direct Support Professional
Advocacy and Resource Center
Plattsburgh
11.2017 - 01.2023
- Personal care and assistance with daily living tasks
Education
High school - High school or equivalent
Ausable Valley High School
Keeseville, NYSkills
- Direct Care
- Resource coordination
- Microsoft Word
- Microsoft Office
- Patient Care
- Health insurance information
- Experience with individuals with mental health conditions
- Multi-line phone systems
- Customer communication
- Healthcare data collection
- Case management
- Intake
- Appointment scheduling
- Front Desk
- Client interaction via phone calls
- Data entry
- Developmental Disabilities Experience
- Home & community care experience
- Call center experience
- Phone etiquette
- Electronic health records (EHR) management
- Collaborate with healthcare professionals
- Medical scheduling
- CPR
- Clerical experience
- Achieving HIPAA compliance
- Communication skills
- Customer inquiry handling
- Healthcare
- First aid
- QuickBooks
- Medical office experience
- Time management
- Health information management
Certification
- Cosmetology License
- Driver's License
- First Aid Certification
- CPR Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Care Navigator
Behavioral Health Services North
03.2024 - Current
Call Center Representative/Receptionist
BHSN
01.2023 - 03.2024
Direct Support Professional
Advocacy and Resource Center
11.2017 - 01.2023
High school - High school or equivalent
Ausable Valley High School