Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Valeria Rossi

Raleigh

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Line Crew Member

Sam's Club
Raleigh
11.2024 - Current
  • Operated cash registers efficiently and accurately.
  • Greeted customers and responded to inquiries.
  • Communicated effectively with other staff members during shifts.
  • Resolved customer complaints in a professional manner.
  • Performed cashier duties, including taking payments and making change.
  • Maintained a clean and organized workstation.
  • Developed strategies for improving customer satisfaction levels.
  • Provided excellent customer service at all times.
  • Delivered customer service by identifying needs and helping members with purchasing decisions, located ideally-suited merchandise and completed transactions to full satisfaction of guests.
  • Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Provided accurate information about products and services to customers.

Cashier Manager

BB´S grill
Durham
07.2021 - 11.2024
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Analyzed sales data to identify opportunities for improvement in store performance.
  • Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
  • Managed and trained cashiers on proper cash handling procedures.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Education

High School Diploma -

Leesville Road High School
Raleigh, NC
06-2025

Skills

  • Customer service
  • Cash handling
  • Sales analysis
  • Inventory management
  • Problem solving
  • Team leadership
  • Conflict resolution
  • Punctual and reliable
  • Order management
  • Verbal and written communication
  • Employee training
  • Team training and development

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Nail technician certificated

Timeline

Front Line Crew Member

Sam's Club
11.2024 - Current

Cashier Manager

BB´S grill
07.2021 - 11.2024

High School Diploma -

Leesville Road High School

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Valeria Rossi