Valencia Williams
Durham
Summary
Accomplished leader with extensive experience at Dunkin' Donuts, excelling in operations supervision and staff training. Proven track record in enhancing workflow efficiency and maintaining sanitation compliance. Adept at inventory management and delivering exceptional customer service, fostering a positive team environment. Successfully trained over 50 team members, ensuring high performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Durham
2021.06 - Current
- Supervised daily operations to ensure smooth workflow and productivity.
- Trained and mentored new team members in service protocols and product knowledge.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Shift Leader
McDonald's
Durham
2018.09 - 2021.02
- Supervised daily operations to ensure smooth workflow and productivity.
- Trained and mentored new team members in service protocols and product knowledge.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Cashier Team Lead
Rainbow Shops
Durham
2018.02 - 2018.08
- Supervised cashier team, ensuring smooth daily operations and workflow efficiency.
- Trained new cashiers on register systems and customer service protocols.
- Assisted customers with inquiries, providing friendly and efficient service.
- Resolved customer complaints promptly, promoting a positive shopping experience.
Shift Leader
Dunkin' Donuts
Durham
2015.08 - 2018.02
- Supervised daily operations to ensure smooth workflow and productivity.
- Trained and mentored new team members in service protocols and product knowledge.
- Managed inventory levels and coordinated supply orders for efficient stock replenishment.
Cashier
Citi Trends
Durham
2012.01 - 2015.08
- Operated cash register while processing customer transactions efficiently.
- Handled cash, credit, and gift card transactions accurately.
- Trained new cashiers on operational procedures and best practices.
Education
High School Diploma -
Northern High School
Durham, NC2010-06
Skills
- Staff training
- Operations supervision
- Sanitation compliance
- Inventory management
- Customer service
- Team leadership
Affiliations
- I am a fast learner. I adapt to difficult situations quickly.
Timeline
Shift Leader
Dunkin' Donuts
2021.06 - Current
Shift Leader
McDonald's
2018.09 - 2021.02
Cashier Team Lead
Rainbow Shops
2018.02 - 2018.08
Shift Leader
Dunkin' Donuts
2015.08 - 2018.02
Cashier
Citi Trends
2012.01 - 2015.08
High School Diploma -
Northern High School