Va’Khyla Ford
Concord
Summary
Dynamic professional with extensive experience in customer service and operations support at CareRing. Proficient in Microsoft Excel and skilled in building strong client relationships. Managed data reporting and improved patient navigation processes, showcasing exceptional organizational skills and dedication to community health initiatives.
Overview
9
9
years of professional experience
Work History
Patient Navigator
CareRing
Charlotte
08.2024 - Current
- Schedule patient appointments
- Complete patient call backs
- Assist patients with Medicaid process
- Assist patient with applying for low-cost clinic program
Customer Service Representative
U.S Transport
Charlotte
08.2020 - 08.2024
- Assist customers with delivery timeframes
- Updating customer phone numbers and address
- Being sure that addresses are routed correctly
- Adding information about incomplete deliveries to a daily spreadsheet report
Operations Support Coordinator
American RedCross
Charlotte
08.2022 - 01.2023
- Manage multiple departments data and call stats
- Create data reports via Microsoft share points
- Document Management
- Organize documents for accessibility
Host/Server
Outback Steakhouse
Charlotte
10.2019 - 03.2020
- Greet customers and direct them to preferred table or booth
- Communicate with customers to find the right meal for them
- Manage Togo orders
- Preform store opening and closing duties
Barista
Coffee House, Queens University of Charlotte
Charlotte
04.2019 - 10.2019
- Prepared hot/cold beverages for customers
- Took Inventory of coffee and other products served in the store
- Worked with team members effectively
- Preformed closing and opening duties of the store
Customer Service/Cashier
Nothing Bundt Cakes Bakery
Charlotte
01.2017 - 01.2019
- Assist customers in finding the perfect cake for their occasion
- Manage customer contact information
- Responsible for customer ordering and payment
Intern
CareRing
Charlotte
- Contributed to health education and awareness in low-income community
- Provided resources for uninsured members of the community
- Gained cultural competency and communication skills
- Organized and updated low cost or no cost health care alternatives
Atrium Health Patient Financial Services
- Answer inbound calls regarding billing questions
- Notate patient accounts and sent to appropriate review department
- Resolve billing issues / coding issues
Education
Health Science - Health Communications
Queens University of Charlotte
Charlotte, NCSkills
- Microsoft Word
- Excel
- PowerPoint
- Adobe Photoshop
- SPSS Database
- SSDM Document management
- Microsoft Sharepoints
- Microsoft Teams
- Customer Service inbound and outbound calls
Timeline
Patient Navigator
CareRing
08.2024 - Current
Operations Support Coordinator
American RedCross
08.2022 - 01.2023
Customer Service Representative
U.S Transport
08.2020 - 08.2024
Host/Server
Outback Steakhouse
10.2019 - 03.2020
Barista
Coffee House, Queens University of Charlotte
04.2019 - 10.2019
Customer Service/Cashier
Nothing Bundt Cakes Bakery
01.2017 - 01.2019
Intern
CareRing
Atrium Health Patient Financial Services
Health Science - Health Communications
Queens University of Charlotte