Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Usama Alshwaiki

Charlotte

Summary

Motivated technician with strong hands-on skills, seeking a position as a Mobile Phone Repair Technician. Fast learner, detail-oriented, and experienced in fast-paced work environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

NC

Amazon
Charlotte
10.2022 - 06.2025
  • Multiple rehire dates and manager changes due to staffing structure
  • Departments: Fulfillment Center VAR & Amazon Temp Staffing Variable
  • Managers: Jacob Finlay, Nakul Sheth, Jonathan Minnick, Ishraq Abdulrazzaq, Logan Zahner, Danny LaBoone, Justino Montes, Devin Slingerland, Bridgett Rogers, PJ Milionis, Darryl Harris, Adonai Perez-Maldonado, Alexxus Hall, Brent Nicoll, Anthony Conti, Curtis Howard
  • Demonstrated adaptability by working under multiple managers and schedules, maintaining consistent performance
  • Managed inventory levels to ensure product availability and accuracy.
  • Trained new associates on safety protocols and operational procedures.
  • Conducted regular inventory audits to identify discrepancies and address issues.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
  • Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Trained new employees regarding warehouse procedures and standards.

Security & Communication CLL.

Sales Representative
Saudi Arabia
01.2011 - 12.2013
  • Sold and promoted advanced security systems, including surveillance cameras (CCTV), alarm systems, and wireless communication solutions.
  • Managed client relationships and conducted on-site visits to assess customer needs.
  • Prepared and presented technical and financial proposals to corporate and governmental clients.
  • Negotiated contracts and ensured high customer satisfaction post-sale.
  • Worked closely with engineering and technical teams to ensure smooth project execution.
  • Developed key customer relationships to increase sales.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.

Education

GED -

Al-Yaqubi Secondary School
Al Khobar, Saudi Arabia
06.2009

Some College (No Degree) -

HARMONX
Amman, Jordan

Skills

  • Troubleshooting skills
  • Customer needs assessment
  • Proficient in using Microsoft Office programs (Word, Excel, PowerPoint)
  • Comfortable with internet browsing, email communication, and cloud storage (Google Drive, OneDrive)
  • Experience in installing basic software and troubleshooting minor computer issues
  • Fast typing skills and the ability to work with data entry tasks
  • Familiar with using smartphones, tablets, and basic mobile applications, able to learn and adapt to new computer systems and software quickly
  • Troubleshooting skills
  • Customer needs assessment
  • Proficient in using Microsoft Office programs (Word, Excel, PowerPoint)
  • Comfortable with internet browsing, email communication, and cloud storage (Google Drive, OneDrive)
  • Experience in installing basic software and troubleshooting minor computer issues
  • Fast typing skills and the ability to work with data entry tasks
  • Familiar with using smartphones, tablets, and basic mobile applications, able to learn and adapt to new computer systems and software quickly

Additional Information

Open to full-time or part-time work, Willing to attend company training, Certificate available upon request

Timeline

NC

Amazon
10.2022 - 06.2025

Security & Communication CLL.

Sales Representative
01.2011 - 12.2013

GED -

Al-Yaqubi Secondary School

Some College (No Degree) -

HARMONX

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Usama Alshwaiki