Ursula Jefferies
Charlotte
Summary
Hospitality industry professional with extensive knowledge of venues, tourist attractions, and dining options. Proven track record in delivering exceptional customer service and managing multiple tasks efficiently. Strong interpersonal and communication skills enhance guest experiences and satisfaction. Committed to creating positive and memorable interactions for all customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Charlotte Assistant Living and Memory Care
Charlotte
11.2023 - Current
- Executed daily duties proficiently to support patient care and facility operations.
- Delivered essential care and services to patients, enhancing their comfort and overall experience.
- Supported occupational, physical, nutritional, and speech therapy to enhance patient treatment outcomes.
Aircraft Cabin Cleaner
Jetstream Ground Services
Charlotte
08.2020 - 07.2023
- Implemented thorough understanding of airline operations and safety measures to support a secure and efficient cabin environment.
- Performed detailed cleaning, restoration, and finishing tasks to maintain high standards of cabin cleanliness and passenger comfort.
- Verified the placement and condition of safety evacuation cards and seat pocket contents to ensure compliance with airline standards.
Education
High School Diploma -
Jamaica Plain High School
Jamaica Plain, MA06-1985
Skills
- Guideline adherence
- Compliance verification
- Attention to detail
- Effective communication
- Professional appearance
- Flight scheduling
- Time management
- Customer service
- Flexible schedule availability
- Aircraft safety
Affiliations
- Jigsaw puzzles
- Reading
- Writing
- Binge watching a TV series
Accomplishments
- Unit Secretary
- PBX Operator
- Lead Office Assistance
Certification
- Certified Dementia Practitioner: Charlotte Assist Living 2024
- Certificate of Completion for Aviation Ground Serv
- Basic Arrhythmias for ECG interpretation: Alvarado Hospital 2015
References
References available upon request.
Timeline
Certified Nursing Assistant
Charlotte Assistant Living and Memory Care
11.2023 - Current
Aircraft Cabin Cleaner
Jetstream Ground Services
08.2020 - 07.2023
High School Diploma -
Jamaica Plain High School
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