Urriah Wright
Forest City
Summary
Highly organized and motivated professional with experience in start-up healthcare business. Proven track record successfully managing and leading teams through robust changes, maintaining customer satisfaction, and meeting short-term and long-term performance goals. Skilled at streamlining operations, decreasing costs, and driving process improvements. Adept at using data analysis to drive decision-making and continuous improvement. Strong communication and problem-solving skills, and poised when managing a wide range of tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Cohesion Phenomics
03.2020 - Current
- Planned, scheduled, and assigned work activities for personnel.
- Evaluated resource needs and managed resource deployment for a
- Collaborated with management on departmental policies development and implementation, including recruiting, interviewing, hiring, and training extraordinary personnel.
- Successfully managed day-to-day operations of a team working in healthcare, providing guidance and leadership to ensure efficient workflow and proper handling of PHI.
- Investigated deficiencies and problems, recommending changes to drive improvements (for both business and team conflict resolutions).
- Proven communication skills resulting in relationships built with surrounding businesses and schools.
- Created comprehensive reports detailing daily operations, trends, and areas needing improvement.
Store Manager
Rutherford Pet Supply
07.2017 - 03.2020
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Solved problems and resolved conflicts for team members and customers.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Leveraged new sales strategies to increase store revenue.
- Set sales targets and budgets for team leads and employees to follow.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
Technical Supervisor
Staples, LLC
02.2016 - 07.2017
- Implemented quality assurance protocols to ensure high standards are met.
- Maintained accurate records of inventory levels, repairs, parts orders.
- Conducted comprehensive tests on hardware components prior to deployment.
- Evaluated new software applications for compatibility with existing systems.
- Identified opportunities for improvement in processes and procedures.
- Provided technical support to field technicians, sales staff, customers and vendors.
- Assisted in developing strategies for cost reduction initiatives.
Education
Associate in Science (A.S.) - Animal Nutrition Candidate
Isothermal Community College
Spindale, NC06.2024
Skills
- Project Planning
- Ability to adapt to changes and train others to do so
- Ability to highlight personnel strengths and cultivate them
- Motivational Leadership
- HIPAA experience
- Patient Insurance Benefit Verification/Claims
Certification
- CS/CM
- Fred Pryor CS
Awards
Sons of the American Revolution Award
Timeline
Operations Supervisor
Cohesion Phenomics
03.2020 - Current
Store Manager
Rutherford Pet Supply
07.2017 - 03.2020
Technical Supervisor
Staples, LLC
02.2016 - 07.2017
Associate in Science (A.S.) - Animal Nutrition Candidate
Isothermal Community College
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