UNKINA BLUE
Fuquay-Varina
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of post-secondary education
19
19
years of professional experience
Work History
Customer Service Representative 3
Swiss Colony
Wisconsin Rapids
08.2025 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order placements.
- Processed returns and exchanged items according to company policy.
Cook, Waitress/Waiter, Combined Preparation and Serving Workers, including Fast Food
WALMART
Clayton
01.2020 - Current
Customer Service Representative
CIRCLE K
Raleigh
11.2017 - 05.2018
- Accepted payments from customers and gave change and receipts
- Greeted customers, scanned and registered purchases to ensure accurate transactions
- Answered customer questions and provided information on store policies to enhance customer experience
- Helped customers sign up for store rewards programs or credit cards
- Checked customers' identification to verify age for restricted products, such alcohol and tobacco
- Bagged and wrapped purchases for customers at checkout
- Performed custodial tasks to maintain cleanliness in the store., including mopping floors and taking out trash.
Data Specialist
SURVEY RESEARCHERS
Raleigh
10.2018 - 12.2017
- Analyzed and interpreted survey data to refine objectives and enhance question wording
- Planned and conducted surveys to gather actionable insights
- Collaborated with social scientists to design questionnaires effectively
Cashier
BO JANGLES
Raleigh
06.2007 - 12.2017
- Received payment by cash, check, credit cards, vouchers, and/or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Counted money in cash drawers at the beginning of shifts and ensured that the amounts were correct and there was adequate change
- Completed transactions for purchased goods and services at checkout
- Received and recorded food and drink orders from customers at the counter and received payments from customers
- Handed food orders to customers at their tables with attention to detail. and beverage orders to customers at designated service windows at windows, prepared and served beverages such as coffee, fountain drinks
- Processed merchandise returns and exchanges efficiently, ensuring customer satisfaction
- Maintained sanitation, health, and safety standards
Customer Service Representative
ACS
Raleigh
06.2007 - 10.2012
- Collected customer feedback and implemented changes to exceed customer satisfaction goals
- Adapted procedures to meet unique customer requests in a timely manner.
- Provided accurate, and appropriate information in response to customer inquiries
- Demonstrated mastery of customer-service call script within specified timeframes
- Responded to customer calls following established scripts script within specified timeframes
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Developed effective relationships with all call center departments through clear communication
- Collaborated with upper management to implement changes enhancing customer satisfaction
- Strengthened customer loyalty through follow-up calls for customers reporting product issues
Education
Critical Thinking -
Wake Technical Community College
Raleigh, NC 07.2024 - 12.2025
Business Administration -
Wake Technical Community College
Raleigh, NC 08.2024 - 12.2025
Basic Computer Skills -
Wake Technical Community College
Raleigh, NC 08.2025 - 12.2025
General Education Development -
Wake Technical Community College
Raleigh, NC 08.2023 - 08.2024
Subject Matter Expert Day -
Acs
Raleigh, NC 07.2009 - 06.2012
Career Readiness Certificate -
Wake Technical Community College
Lillington, NC 04.2001 - 12.2001
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Data analysis
- Microsoft Office
- Project management
- Critical thinking
- Problem solving
- Time management
- Technical troubleshooting
- Filing
- Call center experience
- Sales closing
- Opening and closing accounts
- Merchandise upselling
- Customer consulting
- Calm demeanor
Accomplishments
- Career Readiness Certificate, 00/00
- Career Readiness/Employment Training Skills, 00/01
- Basic Computer Skills, 00/01
Volunteer Experience
Fantastic Finds Thrift Store, Lillington, NC, 00/01
Timeline
Customer Service Representative 3
Swiss Colony
08.2025 - Current
Basic Computer Skills -
Wake Technical Community College
08.2025 - 12.2025
Business Administration -
Wake Technical Community College
08.2024 - 12.2025
Critical Thinking -
Wake Technical Community College
07.2024 - 12.2025
General Education Development -
Wake Technical Community College
08.2023 - 08.2024
Cook, Waitress/Waiter, Combined Preparation and Serving Workers, including Fast Food
WALMART
01.2020 - Current
Data Specialist
SURVEY RESEARCHERS
10.2018 - 12.2017
Customer Service Representative
CIRCLE K
11.2017 - 05.2018
Subject Matter Expert Day -
Acs
07.2009 - 06.2012
Cashier
BO JANGLES
06.2007 - 12.2017
Customer Service Representative
ACS
06.2007 - 10.2012
Career Readiness Certificate -
Wake Technical Community College
04.2001 - 12.2001