Deovionne Gant
Charlotte
Summary
Seeking a position within a growing company to make a positive impact on society, and experience long term career growth and development within the Health Care field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Fresenius Kidney Care
06.2024 - Current
- Administer limited medications under supervision of RN.
- Assist nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals..
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Host
TB Concepts LLC
02.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Server
Sunrise Senior Living
12.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Care Manager
Brightens Garden
09.2022 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
Sales Agent
Youarewhatyoudrink
10.2023 - 04.2024
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Hookah Server
Lazz Restaurant
04.2023 - 02.2024
- Assisted management in planning special events such as themed nights or promotional offerings that catered specifically to hookah enthusiasts.
- Participated in the development of new hookah menu offerings, providing input on flavor combinations and presentation ideas.
- Implemented time management strategies to handle multiple tables simultaneously, ensuring prompt service without compromising attention to detail.
- Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
Health Care Specialist
WSSU
08.2022 - 05.2023
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Provided standard medical care to personnel by conducting verbal and physical exams and administering appropriate treatment.
- Conducted thorough assessments to identify individual patient needs, ensuring accurate diagnoses and appropriate treatment options.
- Enhanced patient satisfaction through compassionate care and open communication.
- Evaluated the effectiveness of current treatment protocols by analyzing data trends, informing adjustments that led to improved results.
- Managed and updated health records of patients.
Research Assistant
Winston-Salem State University
09.2021 - 08.2022
- Collect and analyze data for various research projects in order to carry out experiments
- Read and gather supportive data from scientific journals
- Present findings to peers
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Care Manager
05.2021 - 08.2022
- Communicating and interacting with patients
- Developing individualized care plans
- Handling business operations
- Allocating budgets
Peer Mentor
Winston-Salem State University
09.2020 - 05.2021
- A knowledgeable guide for new students, a thoughtful facilitator who provides access to people and resources, and ultimately a role model and advocate
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
- Shared resources, opportunities, and activities to support mentee's learning and development.
Customer service rep
W.I.G.S Studio
06.2020 - 04.2021
- Responsible for selling and advertising the company’s product through calls
- Providing existing customers with exceptional support
- Responsible for answering the phone in an office setting, as conducting the daily operations to run a business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Accountant & Secretary
Rogers Audio & Body
06.2018 - 09.2020
- Responsible for greeting customers
- Maintaining cleanliness of the workspace
- Responsible for all monetary transactions and insurance claims
- Worked in an office setting, conducting the daily business operations which included scanning documents, answering phones, writing receipts, scheduling meeting, and opening mail
Front Desk Association
Winston-Salem State University
08.2019 - 05.2020
- Processed applications
- Conducted campus tours
- Persuaded future students to attend the university
- Sets the example for team members regarding helping students, facility, and parents in choosing Winston Salem SU
Customer Service Representative
Concentrix
10.2019 - 01.2019
- Responsible for assisting customers with every call
- Answering inbound calls as well as assisting customers with navigation support, road-side assistance, and emergency calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Biology
Winston-Salem State University
Winston-Salem, NC05-2023
High school diploma -
Olympic High School
Charlotte, NC06-2019
Skills
- Patient vital signs assessment
- CPR certification
- Clinical patient observation
- Blood glucose testing
- Basic life support
- Vascular access expertise
- Collaborative teamwork
- Customer service
- Multitasking proficiency
- Effective time management
- Respectful and compassionate
- Patient care
Certification
- CCHT Certification, 2024
- CPR/Basic Life Support Certified, 2023
- Certified in Microsoft Office, Excel, and PowerPoint, 2019
- Certified in Business and Financial Studies, 2019
Community Leadership
- Wellness Day, 2022-2023
- Red Cross, 2021-2023
- Northwest Elementary Field Day, 2021
- Guest speaker at Kinston Boys & Girls Club, 2017-2019
Timeline
Patient Care Technician
Fresenius Kidney Care
06.2024 - Current
Host
TB Concepts LLC
02.2024 - 07.2024
Sales Agent
Youarewhatyoudrink
10.2023 - 04.2024
Hookah Server
Lazz Restaurant
04.2023 - 02.2024
Server
Sunrise Senior Living
12.2022 - 07.2024
Care Manager
Brightens Garden
09.2022 - 07.2024
Health Care Specialist
WSSU
08.2022 - 05.2023
Research Assistant
Winston-Salem State University
09.2021 - 08.2022
Care Manager
05.2021 - 08.2022
Peer Mentor
Winston-Salem State University
09.2020 - 05.2021
Customer service rep
W.I.G.S Studio
06.2020 - 04.2021
Customer Service Representative
Concentrix
10.2019 - 01.2019
Front Desk Association
Winston-Salem State University
08.2019 - 05.2020
Accountant & Secretary
Rogers Audio & Body
06.2018 - 09.2020
Bachelor of Science - Biology
Winston-Salem State University
High school diploma -
Olympic High School
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