Tzadde Daley
Charlotte
Summary
Expert in Microsoft Office, with a focus on Excel Ability to learn new software applications Communicate effectively with staff/executives Effective verbal/written communication skills Excellent planning, organizing and time management skills Strong administrative support Superior interpersonal and communication skills Diverse experience in Management of daily operations Ability to work proactively in a fast-paced environment Effective group leader or member
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Trainer
Hilton Garden Inn
07.2022 - Current
- Deliver a great guest experience
- Serve food and beverages promptly, helping guests to have a memorable experience whenever and wherever they dine
- Greets and welcomes all guests and takes beverage and food orders promptly and professionally
- Attentive to guests' needs
- Prepare food and beverages for service to guests and present food according to established health and presentation standards
- Receive guest payments and process transactions as outlined in the cash and charge procedures
- Remain current in all updates about new procedures and training
- Follow directions thoroughly
- Work with minimal supervision
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
- Engage each guest as a unique individual and listen attentively
- Always maintain a professional and high-quality service-oriented environment
Store Manager
Mattress Firm
09.2023 - 09.2024
- Led the Mattress Firm vision, company initiatives, and achieved sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units
- Drove individual and team sales performance and KPIs
- Trained and coached store employees in sales, product knowledge and operating activities, provided constructive feedback; annual performance reviews and Individual Development Plans
- Created store staff schedules to drive store goals and store profitability
- Managed sales associate performance and held them accountable for achieving personal sales goals, demonstrating company values, and supporting company initiatives
- Created an environment where customers were always at the center and had an exceptional experience
- Communicated professionally and regularly with field employees to address immediate concerns and questions
- Ensured store execution of product merchandising, marketing and POP standards
- Ensured company policies, including appearance and functionality standards, and state regulations are followed
- Partnered with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales
- Ensured timely open and closing procedures
Floor Supervisor
HMS HOST
11.2021 - 07.2022
- Responsible for assisting management in monitoring the day-to-day activities of associate productivity, assigning responsibility, providing work directions, and monitoring the schedule for adequate shift coverage
- Responsible for maintaining lounge spaces and complying with established service standards of customer service, staffing, appearance, cleanliness, and food and beverage
- Ensures all food and beverage, menus, equipment, and spaces are set to established standards
- Provides comprehensive floor presence, monitors day-to-day activities, productivity and assigns work responsibility to associates
- Monitors and coordinates associate shift schedules and breaks for hourly associates to ensure the lounge is staffed correctly
- Maintains and enforces service and guest experience standards
- Conducts inventory, orders liquor, beer, wine, and food and receives all purchases
- Ensures that associates are in correct uniform and following health regulations and all other HMSHost and airline service standards
- Assesses and coordinates on-the-job training for associates
- Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
- Provides input for hiring, firing, advancement, promotions, or any other status change of associates
Guest Experience Agent
Minute Suites
01.2020 - 11.2021
- Responsible for welcoming guests into an oasis and making weary travelers feel calm and relaxed
- Knowledge of all Minute Suites services and products
- Adequately provided services and routinely handled guest check-ins
- Assertive/suggestive selling at the beginning and the end of guest experience
- Ensured that the store was clean and well organized
- Maintained merchandise and visual displays
- Performed routine inventory counts
- Meticulously cleaned and organized suites to ensure sanitation quality
- Answered phones and greeted guests properly and promptly
- Operated registers and scanner
Education
Associate degree - Business Administration
Central Piedmont Community College
Charlotte, NC01.2016
Skills
- Expert in Microsoft Office, with a focus on Excel
- Ability to learn new software applications
- Communicate effectively with staff/executives
- Effective verbal/written communication skills
- Excellent planning, organizing and time management skills
- Strong administrative support
- Superior interpersonal and communication skills
- Diverse experience in Management of daily operations
- Ability to work proactively in a fast-paced environment
- Effective group leader or member
- Effective time management
Certification
ServSafe, 02/01/21
Affiliations
ENACTUS, President
Timeline
Store Manager
Mattress Firm
09.2023 - 09.2024
Server, Trainer
Hilton Garden Inn
07.2022 - Current
Floor Supervisor
HMS HOST
11.2021 - 07.2022
Guest Experience Agent
Minute Suites
01.2020 - 11.2021
Associate degree - Business Administration
Central Piedmont Community College
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