Tytiana Williams
Concord
Summary
Skilled, driven and proactive Customer Service professional with more than 7 years’ experience in analyzing complex employee needs and delivering innovative solutions, resulting in increased employee satisfaction. Adept at identifying training needs, designing engaging learning programs, and facilitating effective training sessions to improve employee success.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Pearson Education
Remote, NC
06.2025 - Current
- Assisted in developing training materials for educators, enhancing instructional effectiveness.
- Coordinated program logistics and scheduling to ensure timely delivery of educational resources.
- Managed communication between stakeholders, fostering collaboration and support for program initiatives.
- Utilized database systems to track program progress and maintain accurate records of participant engagement.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Customer Solutions Representative
Ally Financial
Remote, NC
07.2020 - 06.2025
- Led customer inquiries resolution, ensuring timely and effective solutions to enhance satisfaction.
- Trained new team members on product knowledge and best practices, fostering a collaborative learning environment.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and client engagement.
- Developed streamlined processes for handling complex customer issues, reducing response times significantly.
- Served as point of contact for customers during all stages of the collection process, maintaining clear communication lines and ensuring client satisfaction.
Customer Account Representative
Honda Financial Services
Charlotte, NC
01.2019 - 04.2020
- Managed customer inquiries regarding account status and payment options.
- Assisted clients in understanding financing products and services effectively.
- Processed account adjustments and payment transactions accurately.
- Collaborated with cross-functional teams to resolve complex account issues.
Education
Bachelor of Science - Political Science
University of North Carolina At Charlotte
Charlotte, NCSkills
- Program management
- Strategic planning
- Process improvements
- Report generation
- Scheduling proficiency
- Customer support
- Operational risk management
- Script adherence
- Data entry
- Account management
- Technical support
- Customer service optimization
- Workload management
- Complaint resolution
Timeline
Program Coordinator
Pearson Education
06.2025 - Current
Customer Solutions Representative
Ally Financial
07.2020 - 06.2025
Customer Account Representative
Honda Financial Services
01.2019 - 04.2020
Bachelor of Science - Political Science
University of North Carolina At Charlotte