Tyshique Prescod
Charlotte
Summary
Detail-oriented professional experienced in yard operations and member engagement. Skilled in effective communication, problem solving, and time management, leading to improved team collaboration and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Yard Switcher
FedEx Freight
Charlotte
09.2024 - Current
- Operated yard truck to move trailers between loading docks and parking areas.
- Inspected trailers for safety compliance and reported maintenance needs.
- Coordinated with dock staff to ensure timely trailer arrivals and departures.
- Assisted in loading and unloading freight as needed during peak times.
Coordinator of Member Engagement
Signify Health
09.2023 - 09.2024
- Developed and implemented communication strategies to promote member services.
- Assisted in training new staff on member engagement protocols and best practices.
- Created, scheduled and managed monthly events for members to participate in.
- Developed reports that tracked progress against goals set for increasing member engagement levels.
Assistant Manager
Enterprise Mobility
05.2021 - 08.2023
- Assisted in managing daily operations and staff scheduling.
- Coordinated team meetings to enhance communication and collaboration.
- Implemented process improvements to streamline workflows and efficiency.
- Supported training initiatives for new employees on company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Team Lead Sales Associate
Nike Clearance Store
Concord
02.2021 - 05.2023
- Led sales team to enhance customer engagement and service quality.
- Trained new associates on product knowledge and sales techniques.
- Managed inventory levels to ensure optimal stock availability.
- Monitored sales floor operations for efficiency and organization.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
Assistant Manager
Jimmy Jazz
Winston-Salem
11.2018 - 02.2021
- Coordinated team meetings to enhance communication and collaboration.
- Resolved customer inquiries and escalated issues to management when necessary.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Journalism And Mass Communication
Winston-Salem State University
Winston-Salem, NC05-2020
Skills
- Trailer inspection
- Freight coordination
- Customer relationship management
- Staff training
- Operational efficiency
- Problem solving
- Effective communication
- Time management
- Warehouse support
- Reliability
- Radio operation
- Communication skills
- Providing customer service
- Customer service expert
- Sales and customer service
- Inbound customer service
Affiliations
Ronald McDonald House
Accomplishments
Deans List 2018-2020
Timeline
Yard Switcher
FedEx Freight
09.2024 - Current
Coordinator of Member Engagement
Signify Health
09.2023 - 09.2024
Assistant Manager
Enterprise Mobility
05.2021 - 08.2023
Team Lead Sales Associate
Nike Clearance Store
02.2021 - 05.2023
Assistant Manager
Jimmy Jazz
11.2018 - 02.2021
Bachelor of Arts - Journalism And Mass Communication
Winston-Salem State University