Tyronie Asbury
Kannapolis
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Sales Associate
Foot Locker
Concord
08.2025 - Current
- Assisted customers in selecting footwear and apparel based on preferences.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to ensure efficient store operations.
- Maintained cleanliness and organization of sales floor and stockroom.
- Stocked shelves and organized merchandise for optimal presentation.
Manager
S&M Ejuice
Kannapolis
03.2017 - 04.2025
- Oversaw daily operations and managed staff schedules effectively.
- Coordinated inventory management and ensured product availability.
- Developed training programs for new employees to enhance skills.
- Facilitated team meetings to improve communication and collaboration.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
Med tech
Kannon Creek
Kannapolis
04.2014 - 09.2018
- Conducted routine tests to support patient diagnosis and treatment plans.
- Operated medical equipment to ensure accurate test results and patient safety.
- Prepared samples for analysis following established protocols and guidelines.
- Assisted in documenting test results for patient records and reporting needs.
- Maintained cleanliness and organization of laboratory workspaces and equipment.
- Collaborated with healthcare teams to facilitate efficient patient care processes.
- Followed safety procedures to minimize risks in laboratory environments.
- Participated in training sessions to learn new testing methods and technologies.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Administered medications according to prescribed schedules for residents' health needs.
- Monitored patient responses and reported changes to healthcare professionals promptly.
- Assisted in maintaining accurate medication records and documentation for compliance.
- Educated residents on medication usage and potential side effects clearly.
- Collaborated with nursing staff to ensure safe medication administration practices.
- Trained new staff on protocols for administering medications safely and efficiently.
- Maintained a clean and organized medication storage area in compliance with regulations.
- Administered oral medications to patients in accordance with doctor's orders.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
Technical Support Representative
Kelly Services Apple
Kannapolis
08.2015 - 03.2016
- Provided technical assistance to customers through various communication channels.
- Diagnosed software and hardware issues for a wide range of Apple products.
- Educated users on product features and troubleshooting techniques effectively.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Documented customer interactions and solutions in the support database accurately.
- Maintained knowledge of Apple products, software updates, and industry trends consistently.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Documented all activities related to technical support including processes, updates, changes made.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
Education
General Education Diploma
Concord , NcSkills
- Customer service
- Visual merchandising
- Sales strategies
- Inventory management
- Product knowledge
- Team collaboration
- Conflict resolution
- Employee training
- Performance evaluation
- Coaching and mentoring
- Effective communication
- Problem solving
- Product guidance
- Cash handling accuracy
- Customer needs assessment
- Retail store operations
- Shipment processing
- Exceptional customer service
- Outgoing personality
- Verbal and written communication
- Excellent communication skills
- Building rapport
- Listening skills
- Promotional support
- Inventory control
- Reading comprehension skills
- Merchandise display
- Relationship selling
- Business development
- Inventory control procedures
- Cash register operation
- Reliable and punctual
- B2B sales and customer service
- Retail merchandising expertise
- Verbal/written communication
- Flexible schedule
- Customer engagement
- Product sales
- Stocking and receiving
- Goal oriented
- Friendly and outgoing
- Sales expertise
- Contact follow-up
- New teller training
- Teamwork and collaboration
- Negotiation tactics
- Cleaning techniques
Timeline
Sales Associate
Foot Locker
08.2025 - Current
Manager
S&M Ejuice
03.2017 - 04.2025
Technical Support Representative
Kelly Services Apple
08.2015 - 03.2016
Med tech
Kannon Creek
04.2014 - 09.2018
General Education Diploma