Tyrone Edney
North Carolina State University (Wolf Copy)
Raleigh,NC
14
years of professional experience
Dependable and vigilant Security Officer with experience maintaining the safety and security of personnel, property, and facilities. Skilled in monitoring premises, conducting patrols, responding to incidents, enforcing policies and procedures, and preparing accurate reports. Brings strong observational, communication, and problem-solving skills developed through both security operations and a full-time Technology Support Technician role. Experienced in troubleshooting equipment, managing high-volume print production operations, maintaining strict quality standards, and delivering exceptional customer service. Recognized for professionalism, attention to detail, sound decision-making, and the ability to remain calm and effective in fast-paced environments while ensuring operational excellence and safety.
Work History
Technology Support Technician
13 Years 7 Months- Collaborated with cross-functional teams to implement new technologies, improving overall productivity.
- Boosted help desk efficiency, implementing ticketing systems that streamlined communication between technicians and users.
- Stayed current on industry trends, enabling informed decision-making when recommending solutions to clients'' needs.
- Reduced downtime by proactively identifying potential issues and implementing preventive measures.
- Assisted in the successful rollout of new systems and applications by providing user training and support materials.
- Served as a liaison between IT department heads and non-technical staff members during project implementation phases.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Coordinated efforts with vendors for timely delivery of replacement parts or services, minimizing disruption to end users'' work routines.
Security Officer
10 Years 9 Months- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
Associate of Arts - Individual Studies
- Awarded [Pride Of The Wolf Pack Award]
Skills
Incident reporting
Security guard license
CCTV monitoring
Patrolling
First aid and CPR certified
Timeline
Security Officer
Securitas
09.2015 - 06.2026Read More
Technology Support Technician
North Carolina State University (Wolf Copy)
11.2012 - CurrentRead More
Hudson Valley Community College
Associate of Arts from Individual Studies
Read More