Tyrianna Watson
Greensboro
Summary
Proactive team player with extensive experience in customer service and leadership. Demonstrated ability to train new employees and effectively resolve customer issues. Achievements include significant improvements in service quality and operational efficiency.
Overview
8
8
years of professional experience
Work History
Postal Support Employee
USPS
Greensboro
04.2026 - Current
- Operated mail processing equipment and manually sorted mail.
- Operated postal machines to process and sort mail.
- Provided assistance in training new personnel on postal systems.
- Maintained cleanliness in the work areas and equipment.
Customer Service Associate, Health and Beauty
Walmart
Greensboro
05.2025 - 04.2026
- Addressed customer feedback to enhance satisfaction and service quality
- Processed transactions using POS system.
- Maintained clean and organized merchandise displays on the sales floor.
- Handled inventory management, price changes, and restocked shelves.
- Set up displays and made sure they were properly placed, located, and scanned into the app.
- Trained new hires on operations and daily tasks.
Cashier
Duck Thru
Washington
12.2022 - 05.2025
- Operated cash register to process customer transactions.
- Trained new cashiers on register operations and customer service standards.
- Stocked shelves daily and unloaded the weekly truck.
- Kept the store clean and organized at all times.
- Managed safe operations daily and made sure it was properly accounted for at all times.
Cashier, Cross Trained
Cookout
Boone
08.2022 - 07.2024
- Processed customer transactions efficiently and accurately at a busy food service environment.
- Maintained a clean and stocked checkout area.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Met service times during peak service hours.
- Cross trained in all stations including the back of house and kitchen.
- Assisted customers with any issues by issuing refunds, remakes, or making changes to their orders.
Sandwich Artist, Shift Lead
Subway
Washington
09.2018 - 07.2020
- Prepared sandwiches according to customer specifications and Subway standards.
- Maintained cleanliness of workstations and dining areas throughout the shift.
- Operated cash register, processed transactions, and handled customer payments.
- Restocked ingredients, did prepatory work, and baked cookies and bread to ensure we were fully stocked and prepared for all times of the day.
- Authorized key holder on shift as a lead; responsibilities included opening or closing the store, delegating tasks to coworkers, ensuring operations are up to standard throughout the shift, making sure the following shift was set up properly, and in charge of the safe and safe count throughout the day.
- Assisted customers with any complaints.
Education
High School Diploma -
Washington High School
Washington, NC06-2020
Some College (No Degree) - Psychology
Appalachian State University
Boone, NCSkills
- Customer service
- Leadership
- Time management
- Problem solving
- Effective communication
- Attention to detail
Timeline
Postal Support Employee
USPS
04.2026 - Current
Customer Service Associate, Health and Beauty
Walmart
05.2025 - 04.2026
Cashier
Duck Thru
12.2022 - 05.2025
Cashier, Cross Trained
Cookout
08.2022 - 07.2024
Sandwich Artist, Shift Lead
Subway
09.2018 - 07.2020
High School Diploma -
Washington High School
Some College (No Degree) - Psychology
Appalachian State University