Tyra Pittman
Lumberton
Summary
Achieved high levels of customer satisfaction through dedicated support and effective problem-solving. Strengthened customer loyalty by addressing inquiries promptly and thoroughly. Enhanced team performance by sharing insights and strategies in customer service.
Achieved seamless integration into new environments through rapid knowledge acquisition. Drove continuous learning initiatives that enhanced team adaptability. Navigated organizational changes effectively, resulting in improved team performance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Safelite-Columbus
Columbus, Ohio
05.2023 - 03.2026
- Handle inbound calls and chats from insurance policy holders, shops, and agents
- Schedule glass appointments and finalize claims
- Refer customers to appropriate shops for service
- Provide exceptional customer service
- Demonstrate product knowledge and upsell company products
- Collaborate with team members to ensure customer satisfaction
- Remote
- Skills: Customer service, Computer literacy, Communication skills, Microsoft word, Sales Experience, Salesforce
- Assisted customers with inquiries regarding auto glass repair and replacement services.
- Educated customers on product features, benefits, and warranty information clearly.
- Scheduled appointments for service technicians based on customer availability and needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Contact Center Representative
TRUIST
09.2020 - 10.2021
- Managed inbound call processes for fund transfers, ensuring efficient customer service.
- Assisted customers with credit and debit card inquiries. Provided support in resolving transaction issues. Guided users through account management processes.
- Investigated and opened claims related to fraudulent activity.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
Collections Representative
Adecco Staffing
04.2020 - 09.2020
- Managed inbound and outbound calls for customer account inquiries.
- Negotiated repayment plans with customers to ensure timely collections.
- Updated customer account information in the collections database.
- Provided exceptional customer service while handling sensitive financial situations.
- Contacted customers to discuss and resolve past due accounts.
- Reasoned with customers and attempted to negotiate full balance payments.
- Followed up on promises made by customers regarding payments or settlements.
- Handled contracts and payments on accounts.
- Processed payments received by mail, phone or online transactions.
Education
English -
Pittmans learning academy (Homeschool)
Orrum, NC06-2015
Skills
- Achieved high customer satisfaction ratings through proactive issue resolution Enhanced service processes to streamline customer interactions Fostered a positive team environment to improve overall service performance
- Executed tasks efficiently using a range of computer technologies and digital platforms
- Exhibited advanced communication abilities, fostering clarity and understanding in diverse professional settings
- Achieved streamlined document production through effective training on Microsoft Word Enhanced team efficiency by implementing best practices for formatting and editing Improved user satisfaction with document management processes
- Analyzed market trends and identified opportunities to optimize sales performance and achieve targets
- Achieved streamlined sales processes through effective use of Salesforce Enhanced customer interactions by implementing tailored Salesforce solutions Drove user adoption of Salesforce features, resulting in improved team productivity
- Executed strategic negotiation tactics to secure advantageous agreements and partnerships
- Executed precise data entry tasks, focusing on minimizing errors and enhancing overall data quality
- Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance
- Achieved significant improvements in customer satisfaction ratings through effective management of call center operations Streamlined processes to reduce average handling time and enhance service quality Cultivated a high-performing team that consistently met and exceeded service level agreements
- Fostered a cooperative atmosphere by effectively adjusting to team needs and challenges
- Reviewed and verified script usage to ensure alignment with company standards
- Developed meaningful connections with colleagues and clients to foster a positive work environment
- Oversaw escalation of calls to appropriate departments, ensuring effective handling of complex inquiries
- Achieved high levels of customer satisfaction by implementing tailored service strategies Enhanced store performance through proactive problem-solving and team collaboration Drove repeat business by building strong customer relationships
- Managed live chat interactions, ensuring prompt and effective communication with clients
- Achieved improved team dynamics by applying de-escalation techniques during conflicts Enhanced workplace harmony through proactive conflict management Fostered a collaborative environment that minimized disruptions and maintained productivity
Timeline
Customer Service Representative
Safelite-Columbus
05.2023 - 03.2026
Contact Center Representative
TRUIST
09.2020 - 10.2021
Collections Representative
Adecco Staffing
04.2020 - 09.2020
English -
Pittmans learning academy (Homeschool)