TyQuavis Ingram
Charlotte
Summary
Accomplished professional with a proven track record in customer service and pharmacy operations, notably at Walgreens. Excelled in building customer relationships, enhancing sales by effectively recommending products, and ensuring medication accuracy through advanced technology. Skilled in teamwork, problem-solving, and maintaining high standards of service, consistently achieving sales targets and improving patient care.
Overview
6
6
years of professional experience
Work History
Sales Associate
Spectrum
12.2022 - 01.2025
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Customer Service Representative
First Citizens Bank
10.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pharmacy Technician
Walgreens
02.2019 - 07.2020
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
Education
Bachelor - Business Administration And Management
Johnson C. Smith University
Charlotte, NC05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Written and oral communication skills
- Financial records oversight
- Excellent people skills
- Goal oriented
Timeline
Sales Associate
Spectrum
12.2022 - 01.2025
Customer Service Representative
First Citizens Bank
10.2020 - 10.2022
Pharmacy Technician
Walgreens
02.2019 - 07.2020
Bachelor - Business Administration And Management
Johnson C. Smith University
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