Tyquavia Robinson
Monroe
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank of America
10.2021 - Current
- Answer phones
- Assisting customers with card issues
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Cross-trained and backed up other customer service managers.
- Issuing refunds
- Processing claims
- Promoting positive customer services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Teacher
Kids R Kids
01.2021 - 10.2021
- Supervised recess, lunch and daily student intake and dismissal.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Assisted in implementation of new learning tools, systems and materials.
Personal Care Assistant
Comfort Keepers
04.2020 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Support Teacher
COS KIDS
10.2018 - 03.2020
- Implemented various instructional strategies including project-based learning, inquiry-based instruction, and authentic assessment methods to engage all learners effectively.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Babysitter
In Home Services
07.2016 - 09.2018
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Maintained a clean, organized, and safe home environment for children under care.
- Prepared nutritious meals and snacks to meet dietary needs of the children.
- Observed changes in behavior or health concerns promptly reporting them to parents for further evaluation.
- Accompanied children to various activities and appointments, ensuring punctuality and supervision.
Education
High School Diploma - Social work
Shaw University
Raleigh, NC04.2017
High school or equivalent - undefined
Monroe High School
Monroe, NC06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Paperwork processing
- Documentation
- Oral communication
- Learning support
- Skills development
- Teaching strategies
Certification
- Security Guard
- Child Development
- Teaching Certificate
- CPR Certification
Timeline
Customer Service Representative
Bank of America
10.2021 - Current
Assistant Teacher
Kids R Kids
01.2021 - 10.2021
Personal Care Assistant
Comfort Keepers
04.2020 - 01.2021
Support Teacher
COS KIDS
10.2018 - 03.2020
Babysitter
In Home Services
07.2016 - 09.2018
High school or equivalent - undefined
Monroe High School
High School Diploma - Social work
Shaw University
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