Summary
Overview
Work History
Education
Skills
Timeline
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Tyniah Williams

Greensboro

Summary

- Developed skills in fast-paced dining environments, focusing on team management and customer service excellence. Seeking to transition into new field, leveraging experience in staff coordination and operational efficiency. Committed to applying transferable skills to drive success in dynamic setting.

- Developed strong customer service and transaction management skills in retail environment. Skilled in overseeing cash-handling procedures and supporting team efficiency. Looking to transition into new field, leveraging background in customer interactions and operational support.

Overview

3
3
years of professional experience

Work History

Dining Room Supervisor

Friends Home Inc
05.2025 - Current
  • Supervised daily dining room operations to ensure efficient service and accurate transactions.
  • Trained team members on POS systems, cash handling, and customer service techniques.
  • Balanced registers and processed cash and credit deposits, maintaining precise financial records.
  • Resolved customer concerns promptly to enhance satisfaction and promote repeat business.
  • Delegated tasks and managed shift schedules to optimize team productivity.
  • Monitored staff performance and provided coaching to uphold high service standards.
  • Collaborated with kitchen and front-of-house teams to improve service speed and reduce wait times.
  • Enforced compliance with company policies, cash-handling procedures, and safety regulations.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Improved team morale and productivity by providing ongoing support, recognition, and opportunities for professional growth.
  • Helped maintain high standards of cleanliness throughout the establishment through vigilant supervision of both workers'' duties and overall environment.

Host

Friends Homes
07.2024 - Current
    • Oversaw large parties and unexpected events in high-pressure environments during busy shifts.
    • Streamlined check-in processes, reducing guest wait times significantly.
    • Maintained extensive knowledge of menu offerings and daily specials to assist guests efficiently.
    • Supported servers by delivering food during peak hours, ensuring timely service.
    • Handled reservations and to-go orders, providing accurate estimates for wait times.
    • Facilitated effective communication with coworkers and management to enhance team success.
    • Consistently completed daily side work and opening/closing responsibilities.
    • Monitored dining area readiness, assisting staff in maintaining optimal guest experiences.

Server

Friends Homes
06.2024 - Current
  • Managed multiple tables simultaneously, ensuring high service quality throughout shifts.
  • Served food and beverages promptly while addressing customer needs effectively.
  • Utilized POS system to process orders, manage bills, and handle complimentary items.
  • Collaborated with team members to enhance workflow during peak hours.
  • Cultivated relationships with regular customers to promote loyalty.
  • Executed opening and closing duties to guarantee seamless service transitions.
  • Maintained a clean dining area, contributing to an enjoyable guest experience.
  • Resolved customer complaints efficiently to uphold positive reputation.

Sales Associate

Hickory Farms (Pop up Shop)
11.2024 - 01.2025
  • Enhanced store visual appeal by organizing racks and shelves to promote merchandise effectively.
  • Executed cash transactions with precision, adhering to all company policies for financial accuracy.
  • Cultivated strong customer relationships to encourage repeat business and loyalty.
  • Processed returns, exchanges, and refunds according to established store policies.
  • Responded to customer inquiries regarding sizing, accessories, and care of merchandise.
  • Elevated customer satisfaction by delivering exceptional service and promptly addressing concerns.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Party Host

Rockin' Jump Trampoline Park
03.2023 - 04.2024
  • Enhanced guest experience by delivering exceptional customer service during events.
  • Supervised children's activities, ensuring safety and well-being throughout events.
  • Managed unexpected issues and emergencies to maintain a positive event atmosphere.
  • Maintained cleanliness standards to ensure an inviting environment in compliance with health codes.

Education

Bachelor's - Cosmetology

Guilford Technical Community College
Jamestown, NC
06-2028

High School Diploma -

Ben L Smith.
Greensboro, NC
06-2024

Skills

  • Customer service and guest engagement
  • Team collaboration
  • Multitasking
  • Time management
  • Work ethic
  • Food safety and cleanliness
  • Attention to detail
  • Conflict resolution
  • Customer focus and quality control
  • Leadership
  • Customer service
  • Adaptable individual
  • Customer assistance
  • Point of sale operation
  • Cashier training
  • Cash handling
  • Staff training

Timeline

Dining Room Supervisor

Friends Home Inc
05.2025 - Current

Sales Associate

Hickory Farms (Pop up Shop)
11.2024 - 01.2025

Host

Friends Homes
07.2024 - Current

Server

Friends Homes
06.2024 - Current

Party Host

Rockin' Jump Trampoline Park
03.2023 - 04.2024

High School Diploma -

Ben L Smith.

Bachelor's - Cosmetology

Guilford Technical Community College

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Tyniah Williams