Shantelya Parker
Tarboro
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
14
14
years of professional experience
Work History
Customer Service Manager (CSM)
Food Lion
10.2013 - Current
- Cash Handling, Scheduling, Posting Job Positions Onboarding Training Handling Western Unions, Money Orders, Weekly Bank Deposits, Weekly Reports, Monthly Meetings Cash Research, Hiring Staff That Will Provide Great Customer Service To Our Customers
- Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers
- Assist in removing customer's merchandise from bottom of bag cart for checkout
- Properly and politely follow all customer requests on bagging preferences
- Follow best practices for bagging items in various types of bags, such as reusable/plastic/paper, while ensuring that contents or items are not damaged
- Offer assistance to customers with loading bags into their car
- Retrieve carts from the parking area using a cart strap, pushing no more than6 carts at once, and return them to designated areas
- Understand the store's layout and to locate products and conduct price checks for cashiers
Front Desk Receptionist
Boice-Willis Clinic
08.2012 - 10.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
Customer Care Representative
Alorica
02.2011 - 08.2012
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Tarboro High School
Tarboro, NC06.1998
Skills
- Account updates
- One call resolution
- Telephone etiquette
- Data entry
- Appointment scheduling
- Document management
- Record keeping
Additional Information
Currently Attending Wake Tech College Graduate12/24 Sterile Processing Technician
Timeline
Customer Service Manager (CSM)
Food Lion
10.2013 - Current
Front Desk Receptionist
Boice-Willis Clinic
08.2012 - 10.2013
Customer Care Representative
Alorica
02.2011 - 08.2012
High School Diploma -
Tarboro High School
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