Ty’Nell Jordan-Jackson
Greensboro
Summary
Dynamic security professional with experience at Allied Universal Security Services, excelling in crowd control and public safety protocols. Proven ability to enhance safety through effective enforcement of regulations and comprehensive training of new hires. Strong team player dedicated to improving customer service and operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
01.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Checked and verified photo identification prior to granting facility access.
- Teaching and training the new hires how to properly wand and search people leaving and entering the building.
- Enforcing Rules and Regulations: Ensuring that rules and regulations are followed by employees, visitors, or residents.
Online Grocery Associate
Walmart
05.2024 - 12.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Assisted in training new employees on proper packing procedures, contributing to a skilled workforce.
Customer Service Representative
Alorica
07.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Northeast Guilford High School
McLeansville, NC06.2023
Skills
- Crowd control
- Facility security
- Public safety protocols
- Employee assistance
- Team player
- Activities leadership
- Customer service training
- Job training
Timeline
Online Grocery Associate
Walmart
05.2024 - 12.2024
Unarmed Security Guard
Allied Universal Security Services
01.2023 - Current
Customer Service Representative
Alorica
07.2022 - 05.2024
High School Diploma -
Northeast Guilford High School
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