Tyneia Greene
Raleigh
Summary
Reliable and detail-oriented customer support professional with remote work experience providing high-quality service in fast-paced environments. Skilled in written communication, problem-solving, and handling customer inquiries through chat and email systems. Comfortable working independently in remote settings, managing multiple conversations, and maintaining professionalism under pressure
Overview
2027
2027
years of professional experience
Work History
Apple Customer Support
Apple
Raleigh
12.2024 - 04.2026
- Assisted customers through chat and email support, resolving inquiries in a timely and professional manner
- Managed multiple conversations at once while maintaining accuracy and attention to detail
- Provided clear written communication to resolve account, billing, or service issues
- Documented customer interactions and updated records in internal systems
- Maintained strong customer satisfaction through calm and solution-focused communication
Customer Service Representative
Conduent
Raleigh
09.2023 - 10.2024
- Handled customer concerns professionally in a high-volume environment
- Assisted with scheduling, data entry, and front-line customer communication
- Maintained organization while balancing multiple responsibilities
- Followed company procedures to ensure accuracy and compliance
Customer Service Cashier
Sheetz
Raleigh
11.2022 - 09.2023
- Assisted customers with purchases, ensuring satisfaction through exceptional service.
- Handled cash transactions accurately and efficiently at the checkout.
- Engaged customers to promote loyalty programs and special offers, enhancing customer retention.
- Collaborated with team members to ensure smooth store operations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints professionally, improving overall customer experience.
- Operated cash registers to process payments for goods and services.
Housekeeper
Ravenscroft School
Raleigh
- Cleaned classrooms, restrooms, and common areas daily.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety protocols for handling cleaning chemicals.
- Reported maintenance issues, facilitating timely repairs and maintaining safe environment.
- Collaborated with staff to uphold cleanliness standards, ensuring a welcoming atmosphere for students and visitors.
- Assisted in setup for school events, contributing to smooth operations and positive experiences.
- Developed routines for effective time management during shifts.
Education
Bachelor of Science - Interdisciplinary Studies
Elizabeth City State University
Elizabeth City, NC12-2028
BBA - Elementary Education
Chowan University
Murfreesboro, NCSkills
- Live Chat Customer Support
- Email & Ticketing Systems (Zendesk / CRM tools)
- Written Communication & Grammar Accuracy
- Problem Solving & De-escalation
- Problem resolution
- Multitasking in Fast-Paced Environments
- Data Entry & Administrative Support
- Microsoft Office / Google Workspace
- Remote Work & Self-Management
- Organizational skills
- Conflict resolution
- Telephone etiquette
Additional Info
- Comfortable working fully remote with minimal supervision
- Strong typing and written communication skills
- Flexible availability for training and shifts
- Quick learner
Timeline
Apple Customer Support
Apple
12.2024 - 04.2026
Customer Service Representative
Conduent
09.2023 - 10.2024
Customer Service Cashier
Sheetz
11.2022 - 09.2023
Housekeeper
Ravenscroft School
Bachelor of Science - Interdisciplinary Studies
Elizabeth City State University
BBA - Elementary Education
Chowan University