Tylor Warlop

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.

• Completed thorough written descriptions and took photographs to document conditions.
• Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
• Drafted detailed reports on findings of inspections.
• Examined relevant documents prior to inspections in order to become acquainted with property features.
• Continuously sought opportunities for professional development, staying up-to-date with industry advancements and enhancing personal skillset.
• Supported colleagues in addressing complex issues arising from field inspections, providing expert guidance when necessary.
• Developed strong professional relationships with clients, promoting open communication and fostering trust in the inspection process.

Developed programs, including Flag Football, Basketball and Summer Camps to meet needs of the surrounding community.
· Introduced new program activities, and materials to community using social media and print media.
· Planned, organized, facilitated and promoted diverse recreational programs.
· Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
· Mediated conflicts between staff and parents.
· Advertised for upcoming events to promote engagement and involvement.
· Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
· Engaged children in arts and crafts, singing, sports activities, games while maintaining safe environment.
· Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
· Effectively grew our basketball league from 200 children to over 400 in three years.
· Planned, organized, and facilitated festivals where over 4000 people gathered on campus.

Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
· Drove client retention by increasing savings opportunities and identifying premium discounts.
· Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
· Analyzed customer needs and provided best options, upselling products and services.
· Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
· Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider

Licensed to sell Life and Health Insurance.
· Assist companies with making the right decisions on what benefit packages to offer their employees.
· Educate employers about new health care reform.
· Work with employees to find benefits within their benefits package that best suits their needs and budget.
· File all claims and make sure that claims process is completed in a timely manner.
· Prospect and network to find all clients

Oversee day-to-day management of online and email marketing campaigns.
· Design, code (HTML), and deploy e-mail marketing campaigns aimed at target specific audiences.
· Develop and implement marketing strategies for e-commerce website.
· Develop ongoing strategies and tactics to increase customer lead generation, acquisition, retention, and conversion.
· Oversee collateral merchandising for North America marketing campaigns.
· Analyze and implement Social Media Strategy through online communities, blogs, message boards, chat, discussion groups to generate exposure.
· Oversee efforts toward integration with various social media outlets (i.e.: LinkedIn, YouTube, Facebook, Twitter, etc.).
· Develop, create and execute marketing budgets on a monthly and yearly basis for various campaigns.
· Educate executives and other department managers/directors on strategies, goals, and tactics for marketing campaigns.

Managed assigned sales territory consisting of 7 states, to fulfill monthly sales goals.
· Maintained an open line of communication with existing customers, while prospecting for new customers.
· Developed and implemented marketing plans across sales channels to produce sales.
· Proactively managed and built relationships with approximately 1000 accounts in a geographic territory to retain customer base and increase revenue.
· Responsible for territory/account planning and forecasting sales results.

Managed 1 ½ Franchise Performance Teams (3800 accounts).
· Controlled delinquency and aide in collections.
· Assisted Snap-on tools dealers with sales, marketing and problem accounts.
· Sold new credit promotions to dealers and Franchise Performance Team Managers