Tylesha Smith
Roxboro
Summary
Dynamic Patient Service Associate at Duke Health with expertise in schedule management and excellent patient communication skills. Proven ability to enhance patient satisfaction through effective handling of insurance coverages and maintaining accurate medical records. Adept at problem-solving and collaborating with clinical teams to ensure seamless operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Duke Health
06.2024 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
Nurse Scheduler Coordinator
Rapid Staffing Nursing Services
09.2022 - 06.2024
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered phone calls and answered questions from potential customers.
- Checked emails, communicated with facilities via email and via phone.
- Evaluated skills of nursing personnel and vertified staff certifications
Scheduler
Envera
02.2020 - 07.2020
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Person High School
Roxboro, NC06-2017
Skills
- Schedule management
- Know EPIC
- Data Entry
- Teamwork and Collaboration
- Medical Terminology
- HIPPA
- Excellent patient Communication Skills
- Problem Solving
- Medical Records
- Handling Insurance Coverages
Certification
I will be Graduating in May from Piedmont Community College getting my Certification in Medical Administrative Assistant(EHR)
Timeline
Patient Service Associate
Duke Health
06.2024 - Current
Nurse Scheduler Coordinator
Rapid Staffing Nursing Services
09.2022 - 06.2024
Scheduler
Envera
02.2020 - 07.2020
High School Diploma -
Person High School
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