Tyler Washburn
Iron Station
Summary
Dynamic leader with a proven track record at Maxim Healthcare Services, driving profitability and growth through strategic business development and effective talent acquisition. Expert in healthcare recruitment and relationship management, I successfully established new business verticals and enhanced operational efficiency, achieving significant market turnaround and compliance excellence.
Overview
12
12
years of professional experience
Work History
Director of Business Operations
Maxim Healthcare Services
Charlotte
03.2024 - Current
- Responsible for overseeing all operations for the Charlotte Homecare and Charlotte Behavioral offices.
- Eclipsed $1.7M profitability for homecare office and led our new ABA office to a first year of rapid growth.
- Implemented 2 new homecare business verticals in the market.
- Assist the Area Vice President with training of new office leaders throughout the state, and being a resource for offices in need of additional assistance.
- Partners with National Sales to pursue large accounts.
- Oversees creation and execution of talent acquisition strategies for all business lines.
Operations Manager
Maxim Healthcare Services
Charlotte
08.2019 - 03.2024
- Tasked with taking a consistently underperforming market and returning it to profitability. In year 2 the market was returned to profitability. In addition to the financial turnaround, the office is now a leading market in the Area as it relates to Nurse Recruitment.
- Established a new ABA Therapy office in 2024.
- Responsible for fiscal planning, budgeting, and management with the office teams to maintain adequate cost controls ensuring the provision of adequate staffing, services, and resources.
- Build relationships and effectively communicate with patients, referral sources, case managers, physicians, other members of the health care team, and community members.
- Create and execute strategic business development plans.
- Responsible for developing and leading the overall Recruitment strategy.
- Oversees hiring, on-boarding and maintenance of requirements for qualified personnel.
- Responsible for ongoing compliance with all current federal, state, and local regulations, Company policies and procedures, accrediting organization standards, and reimbursement guidelines.
- Responsible for oversight of revenue cycle management.
Healthcare Recruiter Lead
Maxim Healthcare Services
Johnson City
10.2016 - 08.2019
- Develop and execute recruitment strategies to attract, screen, and hire quality RN's, LPN's, and CNA's who meet the office's immediate and projected needs.
- Match and evaluate candidate skills to client and patient needs through screening and interviewing.
- Negotiate salary, terms, and conditions of employment with candidates.
- Manage caregivers and field staff while on assignment (non-clinical functions); assess and investigate caregiver and field staff concerns and issues, and provide performance coaching, counseling and disciplinary action when appropriate.
- Maintain regular contact to develop and maintain relationships with active clients, patients, and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities.
- Build and cultivate relationships with industry contacts to gain industry knowledge, referrals, and business development leads.
Direct Sales Agent
Anthem Blue Cross and Blue Shield
Roanoke
08.2015 - 07.2016
- Telesales agent to assisting customers in selecting the appropriate health plan to meet their needs.
- Health insurance plan sales during the Open Enrollment period throughout 14 states.
- Outside of the Open Enrollment period, contact small businesses to provide marketing for small group insurance plans.
Pro Accounts Sales Specialist
The Home Depot
Roanoke
11.2013 - 10.2015
- Handle all business needs for commercial customers and contractors.
- I used my skills and knowledge to understand their project plans, assist them in obtaining the materials and supplies needed, and used our design system to help bring the projects to life.
- Understand the project plans for contractors and act as their point of contact to obtain materials and supplies needed.
- Utilize the design system to portray what will be needed for projects.
Education
Master’s of Healthcare Administration -
Radford University Carilion (formerly Jefferson College of Health Sciences)
Roanoke, VA12.2016
Bachelor’s of Science - Healthcare Management
Radford University Carilion (formerly Jefferson College of Health Sciences)
Roanoke, VA05.2015
Skills
- Sales
- Talent Acquisition
- Healthcare Recruitment
- Healthcare Office Management
- Customer Service
- Marketing
- Relationship Management
- Leadership
- Administration
- Budgeting
- Fiscal planning
- Business development
- Recruitment strategy
- Revenue cycle management
- Strategic partnerships
- Compliance oversight
- Talent acquisition
- Process improvement
Training Development
- SLII Leadership Training, Maxim Healthcare Services, 2024
- Centers of Excellence Committee Member, Maxim Healthcare Services, 2023
- Creation/Development of the Operations Manager Training, Maxim Healthcare Services, 10/01/22
- Leadership Essentials Training, Maxim Healthcare Services, 06/01/22
- Business Development Essentials Training, Maxim Healthcare Services, 03/01/20
Accomplishments
Regional Operations Leader of the Year, Maxim Healthcare Services, 2023
Timeline
Director of Business Operations
Maxim Healthcare Services
03.2024 - Current
Operations Manager
Maxim Healthcare Services
08.2019 - 03.2024
Healthcare Recruiter Lead
Maxim Healthcare Services
10.2016 - 08.2019
Direct Sales Agent
Anthem Blue Cross and Blue Shield
08.2015 - 07.2016
Pro Accounts Sales Specialist
The Home Depot
11.2013 - 10.2015
Master’s of Healthcare Administration -
Radford University Carilion (formerly Jefferson College of Health Sciences)
Bachelor’s of Science - Healthcare Management
Radford University Carilion (formerly Jefferson College of Health Sciences)