Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
03.2021 - Current
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Experienced in handling cash while operating computers and registers.
Maintained regular and consistent attendance and punctuality.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Performs efficiently under stressful, high intensity environments
Community Impact Intern
American Heart Association
08.2023 - 12.2023
Researched heart disease and related conditions with a team of Public Health professionals.
Drafted and reviewed local health policy to promote healthy outcomes for target populations.
Engaged in community outreach events to build lasting bonds between the American Heart Association and the public.
Helped organize, produce, and execute the Heart Walk.
Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
Wrote content for newsletters, social media pages and informational packets.
Surveyed local program participants to ascertain problematic areas requiring improvement.
Created and implemented community-based programs to improve education or fill specific needs.
Conducted community workshops to promote different programs and educate public on available services.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
Bachelor of Science - Public Health
University of North Carolina At Charlotte
Charlotte, NC
05.2024
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC
05.2024
Skills
Conflict Mediation
Food Preparation and Safety
Operation and Control
Communications Strategies
POS System Operations
Excellent Memory
Adaptive and Creative
Leading Employees
Individualized Instruction
Hospitality Service Expertise
Ability to Adapt
Infection Prevention
Team Player
Resolving Complaints
Performance Improvement
Accomplishments
Microsoft Word and Powerpoint Certified
Member of the National Honors Society
Member of the University of North Carolina at Charlotte Dean's List