Tyler Powell
Monroe
Summary
Experienced insurance professional with a proven track record in various roles. Collaborated with internal and external customers to achieve business objectives. Known for exceptional communication and problem-solving abilities, reliable team player who prioritizes the needs of the organization. Seeking to expand skillset by embracing a new role within the industry, passionate about the world of business and eagerly anticipates the opportunities ahead.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
Root Insurance
11.2024 - Current
- Reviews and writes estimates for damaged vehicles.
- Works with repair shops to review potential costs and supplements to complete vehicle repairs.
- Provides exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
Virtual Triage Adjuster
Allstate Insurance Co
07.2024 - 10.2024
- Reviews shop estimates to determine if vehicle is a total.
- Manages multiple files at once.
- Contacts customers with empathy and excellent customer service.
- Multi-tasks emails, chats, and phone calls.
- Implements changes to estimates where needed if repairable.
- Collaborates/collaboration with team-mates.
Auto Adjuster III
Allstate Insurance Co
08.2021 - 07.2024
- Creates estimates for damaged vehicles, which utilizes programs like CCC and Nextgen.
- Provides excellent customer service via phone calls and emails.
- Exceeds production and quality goals.
- Collaborates with teammates.
- Apart of various problem-solving and recognition teams, lead meetings.
Education
Bachelor of Science - Business Administration: Organizational Management
University of North Carolina at Charlotte
12.2018
Skills
- Organized
- Teamwork and collaboration
- Problem-solving
- Time management
- Documentation management
- Multi-tasking
- Attention to detail
- Written and verbal communication
Certification
North Carolina, Personal lines
Awards
Allstate 1st quarter rising star, 03/31/23
Technological Skills
- Microsoft PowerPoint, Word, Excel, Office
- CCC, Nextgen, Avaya agent
- Thrives in virtual environments, fast learner of different programs.
Timeline
Auto Damage Appraiser
Root Insurance
11.2024 - Current
Virtual Triage Adjuster
Allstate Insurance Co
07.2024 - 10.2024
Auto Adjuster III
Allstate Insurance Co
08.2021 - 07.2024
Bachelor of Science - Business Administration: Organizational Management
University of North Carolina at Charlotte
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