Tyler Nichols
Raleigh
Summary
Experienced with network administration, system security, and technical support. Utilizes advanced troubleshooting techniques to resolve IT issues efficiently. Knowledge of various operating systems, software applications, and hardware configurations to ensure seamless operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Center Technician/Logistics
Insight Global
Virginia, United States
12.2025 - Current
- Responsible for the efficient receipt, tracking, staging, movement, and shipping of all hardware, cabling, and consumables within a large-scale data center environment.
- Receive, inspect, and log inbound server, networking, storage, and spare parts deliveries (often dozens of pallets per day).
- Accurately scan and update inventory in the DCIM/asset-management system (e.g., DC Track, Nlyte, ServiceNow).
- Stage equipment in secure holding areas and deliver to exact rack locations using pallet jacks, server lifts, or carts.
- Coordinate with technicians for de-installs, securely wipe/drill drives, and prepare decommissioned hardware for RMA, resale, or destruction.
- Manage outgoing shipments (RMAs, customer returns, e-waste) including labeling, paperwork, and carrier scheduling.
- Maintain stock levels of consumables (cables, rails, PDUs, crash-cart supplies).
- Conduct regular cycle counts and reconcile discrepancies.
- Ensure compliance with security, ESD, and safety protocols at all times.
OSINT/Data Recovery Specialist
Obsidian Data Solutions LLC
01.2026 - Current
- Conducted comprehensive OSINT investigations to identify potential threats and assess digital footprints.
- Performed advanced data recovery on compromised storage devices using forensic-grade tools.
- Assisted in incident response by gathering and preserving digital evidence while maintaining confidentiality.
Customer Support Associate
Johnstone Supply - The JTeam Group
Raleigh, NC
06.2025 - 12.2025
- Provided front-line customer service for HVAC/R contractors and wholesale buyers, assisting with product inquiries, order placement, and technical support.
- Managed incoming calls and counter support, processed special orders and non-stock items, and coordinated with warehouse teams to ensure accurate fulfillment.
- Offered product recommendations, verified shipping and freight details, and maintained organized records of orders and service requests.
- Delivered efficient, professional communication to support a positive customer experience in a fast-paced wholesale environment.
Senior Refrigeration Technician
TWC Services, Inc.
Raleigh, North Carolina
12.2024 - 07.2025
- Performed advanced diagnosis, repair, and maintenance on commercial refrigeration systems, including supermarket rack systems, walk-ins, reach-ins, and ice machines.
- Installed and serviced compressors, condensers, evaporators, controls, and leak-detection components while ensuring efficient system operation and minimal downtime.
- Conducted preventive maintenance, optimized system performance, interpreted schematics, and adhered to safety and regulatory standards.
- Provided guidance to junior technicians and collaborated with customers to recommend cost-effective repairs and system improvements.
Refrigeration Technician Level 3
Kroger
Nashville, Tennessee
08.2023 - 12.2024
- Performed advanced diagnosis, repair, and preventive maintenance on supermarket rack refrigeration systems, walk-ins, reach-ins, and display cases, ensuring reliable operation and food-safe temperatures.
- Troubleshot mechanical, electrical, and control issues across large-scale commercial systems, including compressors, evaporators, condensers, and leak-detection components.
- Responded to emergency service calls, used digital and mechanical testing tools, and maintained accurate work order documentation.
- Ensured compliance with EPA and safety regulations while supporting efficient store operations through timely repairs and system optimization.
HVAC/Refrigeration Technician
Lee Company
Nashville, Tennessee
08.2021 - 04.2023
- Maintained, diagnosed, and repaired HVAC and refrigeration systems in light commercial and industrial environments, including rooftop units, packaged systems, walk-ins, chillers, heat pumps, compressors, and control systems.
- Performed preventive and corrective maintenance, troubleshooting mechanical and electrical faults, verifying system performance, and ensuring compliance with EPA and safety standards.
- Interpreted wiring diagrams and industrial schematics, conducted leak detection and refrigerant charging, replaced faulty components, and optimized equipment efficiency to support reliable facility operations in commercial and industrial settings.
Education
Bachelor of Applied Science - BASc - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT12-2027
Certificate - Cyber Security
Southern New Hampshire University
04.2024
HVAC/Refrigeration - undefined
N.W. HVAC/Refrigeration Training Center
05.2016
Associate of Arts and Sciences - AAS - Information Technology
Volunteer State Community College
12.2012
Skills
- Information security
- IT documentation
- IT troubleshooting
- Troubleshooting
- Technical documentation
- Cybersecurity expertise
Certification
- CompTIA A+ ce Certification
- Certified in Cybersecurity (CC)
- CompTIA Security+
Personal Information
Title: Cybersecurity professional | ISC(2) Member
Timeline
OSINT/Data Recovery Specialist
Obsidian Data Solutions LLC
01.2026 - Current
Data Center Technician/Logistics
Insight Global
12.2025 - Current
Customer Support Associate
Johnstone Supply - The JTeam Group
06.2025 - 12.2025
Senior Refrigeration Technician
TWC Services, Inc.
12.2024 - 07.2025
Refrigeration Technician Level 3
Kroger
08.2023 - 12.2024
HVAC/Refrigeration Technician
Lee Company
08.2021 - 04.2023
Certificate - Cyber Security
Southern New Hampshire University
HVAC/Refrigeration - undefined
N.W. HVAC/Refrigeration Training Center
Associate of Arts and Sciences - AAS - Information Technology
Volunteer State Community College
Bachelor of Applied Science - BASc - Cybersecurity and Information Assurance
Western Governors University