Tyler Moore
Raleigh
Summary
Customer Service role with progressive organization. Dedicated Customer Service Representative offering excellent communication, listening and problem-solving skills. Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs and implementing product and service solutions to enhance customer loyalty.
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Aetna
09.2022 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative (Remote)
Alorica
06.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted providers with setting appointments, special order requests, and arranging merchandise delivery.
- Answered constant flow of provider calls with minimal wait times.
- Offered advice and assistance to providers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Technical Support Representative (Remote)
Kelly Connect/Apple
11.2019 - 05.2021
- Answer inbound calls
- Troubleshoot iPhone,iPad, iPod touch devices
- Schedule appointments & set up repairs
- Answer technology questions
- Reach out to retailers and 3rd party
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer service representative
Insight Pest Solutions
06.2018 - 01.2019
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Greeted customers to help facilitate services, interfaced with customers to determine service needs, and accurately set home visits for technicians services calls
- Answered 300+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments
- Communicated with supervisors on frequent basis to escalate customer concerns.
Cashier /Customer Service
Wal-Mart
04.2016 - 03.2018
- Assisted customers with store and product complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas
- Educated customers on product and service offerings
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Customer service representative
Xerox
11.2014 - 05.2016
- Developed empathetic client relationships and earned reputation for exceeding goals
- Achieved high quality marks on quality assurance evaluations through surveys and phone quality
- Provided expert customer service to every elderly caller
- Refilled prescription mail order refills, reached out to pharmacy to transfer over a medication
- Help sort insurance needs to provide further assistance
- Provided benefit enrollment along with benefit changes on new plans
Education
High School Diploma -
East Wake High School
Wendell, NCSkills
- Customer support
- Adaptive team player
- Active listening skills
- Inbound and outbound calling
- Microsoft Office expertise
- Sharp problem solver
- Typing skills 40-60 wpm
- Billing support
- Technical troubleshooting
- Call handling
- Issue resolution
Timeline
Member Service Representative
Aetna
09.2022 - Current
Customer Service Representative (Remote)
Alorica
06.2021 - 02.2022
Technical Support Representative (Remote)
Kelly Connect/Apple
11.2019 - 05.2021
Customer service representative
Insight Pest Solutions
06.2018 - 01.2019
Cashier /Customer Service
Wal-Mart
04.2016 - 03.2018
Customer service representative
Xerox
11.2014 - 05.2016
High School Diploma -
East Wake High School