Tyler Massey
Wilmington,NC
Summary
Highly skilled sales professional with a proven ability to consistently achieve high close ratios and maintain exceptionally low delinquency rates. Expert at building relationships, driving results, and delivering outstanding customer experiences. Strong leader and mentor with a focus on operational efficiency and revenue growth.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
Tribute Properties
12.2024 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Oversees daily operations and supports the Community Manager with administrative tasks, budgeting, and resident relations
- Manages leasing efforts and ensures high occupancy through proactive outreach and marketing strategies
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Achieved and sustained low delinquency by implementing efficient reporting practices, timely outreach, and data-driven collection strategies.
- Utilized strong sales techniques—needs assessment, feature/benefit selling, personalized touring, and timely follow-up—to consistently drive high leasing performance.
Leasing Mentor
Tribute Properties
12.2022 - 12.2024
- Delivered exceptional customer service and personalized tours, resulting in a 45%+ leasing close rate and consistently meeting or exceeding occupancy goals.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed lead flow efficiently through CRM systems, ensuring timely outreach and robust pipeline management.
- Served as a trusted mentor to new leasing team members, providing training on sales techniques, touring strategies, and effective follow-up.
- Supported marketing initiatives through creative outreach strategies, reputation management, and community engagement.
Account Manager /Certified Corporate Trainer
Intracoastal Marketing Inc
10.2021 - 10.2022
- Identified client needs, provided tailored solutions, and presented product benefits.
- Developed strategies for client acquisition and retention.
- Led account expansion through strong relationship-building
- Led morning team meetings to review client priorities, align workflow, and ensure the team was equipped to meet daily sales goals.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Associate
Intracoastal Marketing
08.2021 - 10.2021
- Built relationships with customers and community to promote long term business growth.
- Conducted product demonstrations and presentations, highlighting features and benefits to influence purchasing decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated contracts and pricing agreements to secure deals while protecting profit margins and company interests.
Golf Course Attendant
Troon Golf
06.2020 - 08.2021
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Provided exceptional guest service and support for tournaments and events.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Observed guests for proper use of equipment and respectful behavior on property.
Skills
- Strong interpersonal skills
- Yardi software proficiency
- Leadership & Training
- Sales & Business Development
- Organization & Time Management
- Customer Service & Retention
Timeline
Assistant Community Manager
Tribute Properties
12.2024 - Current
Leasing Mentor
Tribute Properties
12.2022 - 12.2024
Account Manager /Certified Corporate Trainer
Intracoastal Marketing Inc
10.2021 - 10.2022
Sales Associate
Intracoastal Marketing
08.2021 - 10.2021
Golf Course Attendant
Troon Golf
06.2020 - 08.2021