TYLER HIPPS
Salisbury,NC
Summary
Versatile and certified network engineer with a proven track record supporting complex enterprise Retail & Distribution Center environments. Proficient in managing network infrastructure deployments and providing tier 3 technical support. Committed to integrity and delivering exceptional service, prioritizing relationship building and customer-focused support. Primed for a leadership role and ready to lead effectively in any challenging environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Platform Engineer III/IV - Network Infrastructure
Retail Business Services
03.2018 - Current
- Led implementation teams and provided technical oversight for major network infrastructure deployment projects, ensuring successful implementation and alignment with business objectives.
- Spearheaded complete network infrastructure modernization efforts in 13 existing Distribution Centers and 8 green field sites, encompassing the deployment of new core, access switch, and wireless infrastructure, along with fiber backbone and endpoint cabling.
- Implemented MPLS upgrades across 1000 Retail stores and 20 Distributing Centers, optimizing network performance and reliability to support business operations.
- Orchestrated Cisco Viptela deployments in 185 Retail Stores, enhancing network agility and security to meet evolving business needs.
- Played key role in seamless transition to new managed network service provider by supplying comprehensive technical documentation and specifications, ensuring continuity of network services.
- Provide Tier 3 support for operational issues.
Lab Support Engineer
Delhaize America
06.2013 - 03.2018
- Managed production mirror retail lab systems for Proof of Concept, Development & QA testing projects. 50+ lab systems between 3 locations.
- Interfaced with Business and IT partners to provide lab systems which met project and business needs.
- Integral part in designing and managing the Delhaize Simulation Center.
- Provided on site and remote support for all components of the retail IT lab including, LAN connectivity, point of sale hardware and software configuration, wireless hand held staging, retail workstations, MFP printers & network cabling infrastructure.
- Assisted Network Engineering team with network hardware configuration & installation for refresh projects in Retail & DC lab environments.
- Coordinated with service providers and LEC on T1 & Metro-E circuit activation.
- Provided hands on troubleshooting support for NOC & Network Engineering teams for lab environments.
- Imaged Windows Servers & Workstations using vendor developed automation services.
- Created documentation for lab support procedures.
- Successfully scheduled testing efforts between multiple departments on all lab systems. 75+ projects per year.
- Supported QA (SIT & UAT), Infrastructure & Application Development Teams during testing.
Quality Implementation Analyst
Delhaize America
07.2012 - 06.2013
- QA testing on retail hardware including Point of Sale Registers, POS Servers, Self Check-Out's & Wireless Hand Helds.
- QA testing on retail software including IBM 4690, Wincor Self Check-Out & NCR StoreLine.
- Created and updated test scripts using HP Quality Center.
- Recorded defects and coordinated issue resolution with development and QA leads.
- Implemented code and provided post deployment support after QA testing.
Construction Technical Project Leader
Delhaize America
02.2007 - 07.2012
- Ordered, scheduled & managed the installation of Network, Point of Sale, Workspace, Department Scales, & UPS equipment for new stores and remodels. 100+ projects per year.
- Assisted with equipment inventory and asset tracking.
- Reviewed and processed invoices for equipment installation projects.
- Created New Store & Remodel budgets for Point of Sale, Fire/Burg and Security Camera orders.
- Provided technical support for data cabling & electrical issues for 1200+ stores.
- Developed and implemented new processes for Fire & Burglar alarm installations.
- Managed data cable and power installations for hardware deployment projects.
Education
High School Diploma -
Hopewell High
Huntersville, NC2005
Skills
- Vendor Management: Proficient in managing relationships with third-party vendors and service providers and ensuring adherence to service level agreements
- Change Management: Skilled in implementing changes to network infrastructure while minimizing disruption to operations and ensuring seamless transitions
- Enterprise Network Infrastructure: Experienced in designing, implementing, and maintaining complex enterprise network infrastructures, including routers, switches, firewalls, and wireless networks
- Translating Business Requirements into Technical Specifications: Ability to understand and translate business needs into technical network requirements, ensuring alignment with organizational objectives
- Communication: Strong verbal and written communication skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders
- Collaboration: Proven ability to collaborate with cross-functional teams, including IT, security, and business units, to develop and implement network solutions that meet organizational needs
- Cisco Certified Network Associate (CCNA): Hold a CCNA certification, demonstrating proficiency in networking fundamentals, routing and switching technologies, and network security concepts
Certification
- Cisco Certified Network Associate (CCNA)
- ASTQB Certified Tester Foundation Level (CTFL)
Timeline
Platform Engineer III/IV - Network Infrastructure
Retail Business Services
03.2018 - Current
Lab Support Engineer
Delhaize America
06.2013 - 03.2018
Quality Implementation Analyst
Delhaize America
07.2012 - 06.2013
Construction Technical Project Leader
Delhaize America
02.2007 - 07.2012
High School Diploma -
Hopewell High
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