Tyler Erwin
Smithfield
Summary
Experienced Processing Technician Team Lead, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of legal vehicle dimensions and training in State policies and procedures. Motivated to learn, grow and excel in North Carolina department of transportation.
Overview
10
10
years of professional experience
Work History
Table Busser/Dishwasher
Mayflower Seafood Restaurant
06.2014 - 12.2014
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
Shift Supervisor, Fulfillment Associate
Second Nature
12.2014 - 05.2017
- Certified forklift operator.
- Unloaded incoming trucks and properly staged inventory for processing.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Conducted routine inspections of incoming materials to check quality
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
Plumber's Helper
Advanced Plumbing Services
05.2017 - 06.2018
- Contacted customers to schedule repairs and or instillations.
- Made measurements and marked overall dimensions for product instillation.
- Contacted Distributors to Locate Materials and compare prices.
- Met customer service expectations through problem resolution, daily communication and follow-up.
- Performed rough-ins, repairing or replacing fixtures and water heaters and located or removed leaking or broken pipes.
Program Coordinator
Quality-staffing Specialist
06.2018 - 07.2021
- Receiving Oversize/Overweight Application request via Phone, Web, and Fax.
- Providing professional customer service via Telephone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing numerous calls per day efficiently .
- Issuing Oversize and Overweight permits insuring safe travel though the state.
- Answering questions regarding movement of oversize and overweight permits in North Carolina.
- Entering Special Mobile Equipment schematics into online database.
- Updating and maintaining excel spreadsheets for individual bridge studies.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Program Consultant Supervisor
HNTB
07.2021 - Current
- Onboarded new employees with training and new hire documentation.
- Training new employees on NCDOT permit policy and procedures and North Carolina truck laws and regulations.
- Training employees on use of the PIMS routing system, Maintenance tool for Special Mobile Equipment and PIMS bridge study tool for Individual Structure studies.
- Issuing Permits For oversize/overweight equipment via Phone, internet and Fax.
- providing verbal and written communication with customers to ensure excellent customer service and clear understanding.
- Explaining NC truck laws as well as NCDOT permit policy and procedures to employees and customers.
- Ensured compliance with industry regulations and NCDOT policies throughout all stages of the permitting process.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Insuring employees understand proper permitting and routing procedures.
- Overseeing day-to-day operations, making sure all work is completed correctly and on time.
- Reviewing resumes and selecting candidates for interviews for open positions. conducting interviews of candidates and orientations for new hires.
Education
High School Diploma -
Smithfield Selma High School
Smithfield06.2014
Skills
- North Carolina OS/OW applications proficiency
- Data verification
- Database Management
- Detail-oriented
- Critical thinking
- Microsoft Office
Timeline
Program Consultant Supervisor
HNTB
07.2021 - Current
Program Coordinator
Quality-staffing Specialist
06.2018 - 07.2021
Plumber's Helper
Advanced Plumbing Services
05.2017 - 06.2018
Shift Supervisor, Fulfillment Associate
Second Nature
12.2014 - 05.2017
Table Busser/Dishwasher
Mayflower Seafood Restaurant
06.2014 - 12.2014
High School Diploma -
Smithfield Selma High School
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