Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Conley

Lenoir

Summary

Proven leader in sales and team development, I've driven success at AT&T Mobility by mastering sales strategy execution and fostering team collaboration. My tenure is marked by exceeding sales goals, notably achieving Top 2% in the channel, presidents club award winner x2, summit winner and cultivating key account growth. My approach combines analytical thinking with effective communication, ensuring both customer satisfaction and team motivation. Versatility and adapting to the environment helps keep me a step ahead.

Overview

12
12
years of professional experience

Work History

Associate Director of Sales

AT&T Mobility
07.2020 - Current
  • Optimized pricing structures based on market research findings, yielding greater profitability without sacrificing competitiveness or brand image.
  • Participated in industry conferences as a representative of the company, generating interest among prospective clients through engaging conversations and demonstrations of products or services offered.
  • Exceeded quarterly quotas consistently by employing effective time management strategies and prioritizing high-value prospects.
  • Developed accurate forecasting models to predict future sales trends, allowing for proactive adjustments to business strategy.
  • Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention.
  • Established a strong sales culture within the organization, fostering a competitive yet supportive environment for all team members.
  • Enhanced sales team performance by implementing strategic training programs and coaching methods.
  • Analyzed sales data regularly to identify areas of improvement, subsequently implementing targeted action plans for continuous growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • AT&T Summit Winner - Top 2% in the channel.
  • 2022, 2023 and 2024 Volume leader within the state of North Carolina.

Integrated Solutions Consultant

AT&T Mobility
04.2017 - 05.2020
  • Recommended specific Type products to customers based on unique technical requirements of each.
  • Provided exceptional customer service, resolving issues promptly and maintaining open lines of communication throughout the entire process.
  • Increased sales revenue by identifying potential clients and presenting relevant integrated solutions.
  • Mentored junior consultants on best practices in managing client relationships, problem-solving techniques, and industry-specific knowledge.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.

Retail Sales Manager

AT&T Mobility - Spring Mobile
04.2014 - 04.2016
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Presidents Club Award Winner - Top 5% within channel. Two different locations. Forest City, NC and Lenoir, NC.

Retail Sales Consultant

AT&T Mobility - Noble Wireless
11.2013 - 03.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Authorized Retailer of the year award.

Retail Sales Consultant

AT&T Mobility - Table Rock Wireless
11.2012 - 08.2013
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Exceeded sales goals by Number% utilizing exemplary customer service skills.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Maximized sales revenue through personalized recommendations and upselling techniques.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

Associates -

Asheville Buncombe Technical College
Asheville, NC

Robert L. Patton
Morganton, NC
2012

Skills

  • Sales strategy execution
  • Sales team training
  • Collaborative mindset
  • Competitive Nature
  • Excel
  • Sales Force
  • Sales process optimization
  • Territory management
  • Competitive analysis
  • Sales training and leadership
  • Sales strategy development
  • KPI analysis
  • Teamwork and collaboratio
  • Time management
  • Attention to detail
  • Reliability
  • Organizational skills
  • Team leadership
  • Team motivation
  • Effective communication
  • Adaptability
  • Detail-oriented
  • Goal setting and achievement
  • Analytical thinking
  • Strategic planning
  • Staff supervision

Timeline

Associate Director of Sales

AT&T Mobility
07.2020 - Current

Integrated Solutions Consultant

AT&T Mobility
04.2017 - 05.2020

Retail Sales Manager

AT&T Mobility - Spring Mobile
04.2014 - 04.2016

Retail Sales Consultant

AT&T Mobility - Noble Wireless
11.2013 - 03.2014

Retail Sales Consultant

AT&T Mobility - Table Rock Wireless
11.2012 - 08.2013

Associates -

Asheville Buncombe Technical College

Robert L. Patton

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Tyler Conley