Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Colon

Denver

Summary

Creative and driven professional with a strong work ethic, and a passion for planning memorable experiences. Skilled in problem solving, multitasking, and delivering high quality results under pressure. Brings leadership, energy, and a customer-first mindset to every project.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Sams Express Car Wash
Denver
07.2024 - 03.2025
  • Supervised daily operations of a high-volume express car wash, ensuring consistent quality and efficiency in service delivery.
  • Trained, coached, and led a team of up to 30 employees, promoting a customer-focused and safety-conscious culture.
  • Handled customer service issues and escalations, maintaining a 95%+ customer satisfaction rate.
  • Conducted routine equipment checks and minor maintenance to ensure optimal functionality, and minimize service disruptions.
  • Led team briefings and communicated daily goals, promotions, and service expectations.
  • Assisted with hiring, onboarding, and performance evaluations of new employees.
  • Promoted membership sales and upsells, contributing to a monthly increase in recurring revenue.

Sales Associate

Keffer Mazda
Huntersville
01.2024 - 05.2024
  • Assisted customers through the entire vehicle sales process, with a focus on building trust and long-term relationships.
  • Delivered product demonstrations and test drives, highlighting key features and value.
  • Met and exceeded monthly sales goals through effective communication and follow-up.
  • Maintained up-to-date knowledge of Mazda inventory, pricing, and financing options.
  • Handled trade evaluations and collaborated with the finance department to close deals.
  • Provided exceptional customer service before, during, and after the sale.

Luxury Car Detailer

Lake Norman Auto Sports
Denver
08.2023 - 01.2024
  • Detailed, high-end luxury vehicles to showroom standards, performing interior and exterior services, including paint correction and ceramic coating.
  • Safely cleaned and treated premium materials, like leather, suede, and Alcantara, using specialized products.
  • Maintained a top-tier appearance of inventory for sales and client delivery under strict quality control.
  • Collaborated with sales and service departments to prioritize and complete detailing tasks efficiently.

Assistant Event Coordinator / Lead Banquet Server

Blue Star Resort & Golf @ Trilogy Lake Norman
Denver , NC
10.2022 - 08.2023
  • Assisted with planning and hosting numerous community lifestyle activities, including concerts, dances, and culinary demonstrations.
  • Orchestrated and hosted both off-site day and overnight trips, including theater and sporting events, Biltmore Estate/Ashville, Greenville, and Bourbon Trail Adventure in Louisville.
  • Acted as point of contact for on-site performers and performing groups, making sure their needs were met per their contract rider.
  • Provided expertise in setting up rooms for private events and parties, making sure all clients' needs were met.
  • Acted as Banquet Lead, guiding and supervising other banquet servers at various private dinners and special events.

Concierge / Facilities / Welcome Center Host

Blue Star Resort & Golf/ Trilogy Lake Norman
Denver
02.2022 - 10.2022
  • Welcomed members, responding to their every need. Provided members with information, assisted with booking events, trips, activities, etc. Collected payments and charged members for optional activities.
  • Assisted with lifestyle events and hosted off-property outings, such as hockey and baseball games, and theater events.
  • Tasked with various facility duties, including painting, power washing, general cleaning, etc.
  • I greeted prospective buyers, members, and guests at the community entrance gate. Provided information, directions, and helpful assistance as needed.

Team Trainer

Chick-fil-A
Denver
06.2021 - 01.2022
  • Trained and mentored over 20 employees on how to manage everyday tasks and tackle everyday challenges, while providing outstanding customer service and following company policies and procedures.
  • Led by example in delivering fast, friendly, and accurate customer service.
  • Supported management in maintaining a positive, team-oriented work environment.
  • Ensured consistency in operations through hands-on coaching and daily check-ins.
  • Helped improve team performance and drive customer satisfaction scores.

Process Guide

Amazon Charlotte CLT2
Belmont
07.2020 - 06.2021
  • Tackled everyday challenges with my team, making sure the operational flow of the building ran smoothly and efficiently.
  • Trained and actively managed, supervised over 100 employees.
  • Consulted with management to address and resolve quality, production, and efficiency concerns.

Expeditor

Chick-fil-A
Denver
09.2016 - 06.2020
  • Mastered all front-of-house and back-of-house positions, while executing great customer service for which Chick-fil-A is known.
  • Verified order accuracy and presentation according to Chick-fil-A's standards.
  • Helped manage timing to reduce customer wait times, and improve service speed.
  • I was a part of the grand opening team at this location.

Education

High School Diploma -

East Lincoln High School
Denver, NC
05-2020

Skills

  • Customer service
  • Team building
  • Employee training
  • Sales management
  • Inventory management
  • Quality control
  • Labor and employment law
  • Employee training
  • Creative problem-solving workflow
  • Trailer docking and releasing
  • Hospitality management
  • Customer experience
  • Hosting events/trips
  • Food and beverage operations
  • Banquet operations
  • Microsoft Office
  • IBS payment system event/trip planning

Timeline

Assistant Manager

Sams Express Car Wash
07.2024 - 03.2025

Sales Associate

Keffer Mazda
01.2024 - 05.2024

Luxury Car Detailer

Lake Norman Auto Sports
08.2023 - 01.2024

Assistant Event Coordinator / Lead Banquet Server

Blue Star Resort & Golf @ Trilogy Lake Norman
10.2022 - 08.2023

Concierge / Facilities / Welcome Center Host

Blue Star Resort & Golf/ Trilogy Lake Norman
02.2022 - 10.2022

Team Trainer

Chick-fil-A
06.2021 - 01.2022

Process Guide

Amazon Charlotte CLT2
07.2020 - 06.2021

Expeditor

Chick-fil-A
09.2016 - 06.2020

High School Diploma -

East Lincoln High School

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Tyler Colon