Tyler Chann
Wilmington
Summary
With a proven track record at Coastal Kia, I excel in diagnosing and resolving technical issues, enhancing customer satisfaction significantly. My expertise in equipment maintenance, combined with exceptional communication skills, ensures peak performance and safety. Achievements include training junior technicians and reducing equipment downtime, showcasing my commitment to continuous improvement and teamwork. Coupled with my perfectionist tendencies and how I constantly strive to be better at whatever it is im doing.
Reliable with excellent manual dexterity and problem-solving skills. Knowledgeable in safety protocols and construction techniques. I offer willingness to learn in any capacity.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Im a Dynamic individual with hands-on experience and talent for navigating challenges. I also bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contractor's Assistant
Jeremey's Contracting
Carolina Beach, NC
08.2024 - Current
- Painted walls, ceilings and other surfaces.
- Removed debris and waste from job sites.
- Operated variety of power tools and hand tools.
- Followed instructions from construction project managers and supervisors.
- Maintained tools and equipment in good working condition.
- Performed demolition work on existing structures.
- Set up ladders and other access equipment.
- Followed safety protocols on job sites.
- Unloaded and stored construction materials.
- Cleared work sites of hazardous items.
- Excavated soil and trenches.
- Assisted in laying bricks and blocks.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Tested construction equipment to verify working condition.
Service Technician
Coastal Kia
Wilmington, NC
03.2023 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Worked with diverse types of weather and ground conditions.
Service Technician
Hendrick Toyota of Wilmington
Wilmington, NC
02.2022 - 03.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
Service Technician
Valvoline Instant Oil
Wilmington, NC
05.2021 - 02.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
- Worked with diverse types of weather and ground conditions.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
High School Diploma -
West Brunswick High School
Shallotte, NC06-2020
Skills
- Tool maintenance
- Structural demolition
- Workplace safety
- Materials transport
- Worksite safety
- OSHA regulations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Power and hand tools
- Hazard identification
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Material handling
- Decision-making
- Heavy lifting
- Teamwork skills
- Machinery operation
- Relationship building
- Debris removal
- Team building
- Safety protocols
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Professionalism
- Goal setting
- Continuous improvement
- Time management abilities
- Physical stamina
- Adaptability
- Written communication
- Installation and finishing
- Equipment maintenance
- Vehicle operations
- Professional demeanor
- Analytical skills
- Manual dexterity
- Worksite cleanup
- Load securing
- Communication skills
- Tool and equipment management
- Building code adherence
Certification
Kia Certified
NC State inspection License
Timeline
Contractor's Assistant
Jeremey's Contracting
08.2024 - Current
Service Technician
Coastal Kia
03.2023 - Current
Service Technician
Hendrick Toyota of Wilmington
02.2022 - 03.2023
Service Technician
Valvoline Instant Oil
05.2021 - 02.2022
High School Diploma -
West Brunswick High School
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