Dedicated Front End Supervisor with a proven track record in customer service, team leadership, and inventory management. Skilled in problem-solving and cash handling, committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front End Supervisor
Carolina Fish Fry
Garner
03.2022 - Current
Supervised daily operations to ensure high-quality food preparation and service.
Trained staff on food safety standards and customer service protocols.
Managed inventory levels for ingredients and supplies.
Coordinated staff schedules to optimize coverage during peak service hours.
Trained new employees in customer service techniques and store policies.
Managed customer complaints and rectified issues to complete satisfaction.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Monitored cash drawers in checkouts to verify adequate cash supply.
Cashier
Cabela's
Garner
07.2021 - 03.2022
Processed customer transactions using point-of-sale systems efficiently.
Assisted customers with product inquiries and recommendations.
Handled cash, credit, and gift card payments accurately.
Monitored stock levels and restocked merchandise at the front as needed.
Educated customers about loyalty programs and promotions effectively.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures, and customer services.
Cook
Rudinos
Garner
07.2020 - 07.2021
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Maintained cleanliness and organization of kitchen equipment and workspaces.
Assisted in inventory management by tracking stock levels of ingredients.
Followed food safety regulations to guarantee safe handling and storage practices.
Collaborated with team members to ensure timely service during peak hours.
Concession Stand Worker and Greeter
Regal Cinemas
Garner
08.2019 - 03.2020
Prepared and served a variety of food and beverage items to customers.
Maintained cleanliness and organization of the concession stand area throughout shifts.
Engaged with customers to provide friendly and prompt service at all times.
Collaborated with team members to ensure smooth operation during busy movie screenings.
Performed opening, closing duties including setting up, breaking down equipment and cleaning work areas.
Greeted customers and provided excellent customer service.
Operated a cash register to process payments for food items.