Tyler Baker
Charlotte,NC
Summary
Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Canopy By Hilton
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Courtyard by Marriott
01.2024 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Crew Member
Your Pie
06.2023 - 08.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor of Science - Interprofessional Health Science
Troy University
Troy, AL12-2024
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2021
Skills
- Customer service
- Problem-solving skills
- Guest services
- Hospitality services
- Credit and cash payments
- Oral and written communications
- Listening skills
Timeline
Front Desk Agent
Canopy By Hilton
06.2024 - Current
Front Desk Agent
Courtyard by Marriott
01.2024 - 05.2024
Crew Member
Your Pie
06.2023 - 08.2023
Bachelor of Science - Interprofessional Health Science
Troy University
Associate of Arts - General Studies
Daytona State College
Similar Profiles
David ButlerDavid Butler
Engineering Supervisor at Canopy By HiltonEngineering Supervisor at Canopy By Hilton
Diamand KouassiDiamand Kouassi
Équipier de nettoyage at Canopy by HiltonÉquipier de nettoyage at Canopy by Hilton
Diane ElledgeDiane Elledge
Director of Operations at Canopy By HiltonDirector of Operations at Canopy By Hilton