Tyle West
Holly Springs
Summary
Results-driven IT Help Desk Specialist with extensive experience in delivering exceptional support across multiple communication channels. Proven expertise in troubleshooting complex technical issues, leading to increased user satisfaction and system efficiency. Committed to identifying and implementing effective solutions to enhance operational performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead & PC Specialist
Dynamic Digital Networks
08.2023 - Current
- Managed and mentored a team of employees, assigning tasks and overseeing daily operations.
- Coordinated projects, monitored progress, and facilitated communication across departments.
- Enhanced task efficiency by updating PowerShell scripts.
- Installed and configured AV systems for various venues, such as conference rooms, classrooms, and event spaces.
- Set up and supported video conferencing systems (Zoom and Webex) and collaborated with users to resolve A/V issues.
- Performed the installation of new PC hardware, peripherals, and warranty replacements.
- Managed comprehensive record-keeping for PC and hardware installations across multiple platforms (Monday, ServiceNow, Google).
- Coordinated with various IT teams (SCCM, network engineers, application analysts, and cybersecurity), and hospital departments to ensure the seamless deployment of assets.
Education
Bachelor of Science - Exercise Science
Georgia Southwestern State University
Americus, GA01.2019
Skills
- Microsoft 365
- Windows 10/11 & MacOS
- ServiceNow
- Active Directory & Azure Entra ID
- Powershell
- Computer Hardware Support
- ServiceNow Ticketing
- A/V Systems Setup (Zoom, Webex, Conference Rooms)
- Effective Communication & Relationship building
- Incident, Asset, and Application Support
- Asset management
- Application support
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- ITIL v4 Foundations
- Microsoft Azure Fundamentals
Timeline
Team Lead & PC Specialist
Dynamic Digital Networks
08.2023 - Current
Bachelor of Science - Exercise Science
Georgia Southwestern State University
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