Tykiva Dixon
Raleigh
Summary
Dynamic administrative professional with extensive experience at Family Life Medical, excelling in patient coordination and appointment scheduling. Proven ability to enhance operational efficiency and deliver exceptional customer service. Skilled in EMR systems and HIPAA compliance, fostering strong relationships with patients and healthcare providers to ensure seamless clinic operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Family Life Medical
Conroe, TX
05.2023 - 02.2026
- Coordinate daily patient scheduling and manage high-volume appointment calendars for providers in a busy medical office
- Serve as the first point of contact for patients, delivering professional and compassionate customer service
- Handle multi-line phone systems, patient inquiries, appointment confirmations, and routing calls efficiently
- Maintain accurate patient records and update electronic medical records (EMR) systems with confidentiality and accuracy
- Verify patient information, process intake paperwork, and assist with administrative office operations
- Support smooth clinic workflow by communicating effectively with providers, staff, and patients
- Maintain organized front office operations while ensuring a welcoming environment for all patients
Traveling Administrative Assistant
MindPath Care Centers at Carolina Partners in Mental Healthcare, PLLC
Raleigh, NC
05.2019 - 04.2023
- Coordinated patient scheduling to optimize appointment availability and enhance client satisfaction.
- Managed incoming communications, ensuring timely responses to inquiries from clients and staff.
- Maintained accurate electronic health records, promoting data integrity and compliance with regulations.
- Developed office procedures that improved operational efficiency and streamlined administrative tasks.
- Provided training and support to new administrative staff, fostering a collaborative work environment.
- Assisted in preparing reports and documentation for internal meetings, contributing to informed decision-making processes.
- Implemented inventory management practices for office supplies, reducing costs and minimizing shortages.
- Collaborated with healthcare professionals to ensure seamless patient flow and enhance service delivery quality.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Enrollment Specialist
Maximus
Raleigh, NC
09.2016 - 07.2018
- Facilitated enrollment processes for diverse client groups, ensuring compliance with program guidelines.
- Developed and implemented training materials for new staff, enhancing onboarding effectiveness.
- Analyzed enrollment data to identify trends, driving process improvements and operational efficiency.
- Coordinated communication between clients and service providers, resolving inquiries promptly and effectively.
- Streamlined documentation processes, reducing errors and improving overall accuracy in enrollment records.
- Led workshops for community outreach initiatives, increasing awareness of available programs among target populations.
- Mentored junior staff on best practices in customer service and enrollment procedures, fostering team development.
Education
Associate of Science - Associate in Applied Science
Wake Technical Community College
Raleigh, NC05.2018
Skills
- Patient Coordination
- Appointment Scheduling
- EMR/EHR Systems
- Patient Intake & Registration
- Insurance Verification
- Medical Terminology
- Front Desk Operations
- Multi-Line Phone Systems
- Customer Service
- Medical Office Administration
- HIPAA Compliance
- Time Management
- Communication & Organization
Certification
- CPR Certification
- BLS Certification
Timeline
Front Desk Receptionist
Family Life Medical
05.2023 - 02.2026
Traveling Administrative Assistant
MindPath Care Centers at Carolina Partners in Mental Healthcare, PLLC
05.2019 - 04.2023
Enrollment Specialist
Maximus
09.2016 - 07.2018
Associate of Science - Associate in Applied Science
Wake Technical Community College